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The latest News and Information on IT Service Management, Service Desk and related technologies.

How to Build Processes and Reports While Protecting Data for GDPR

Privacy and data protection remain essential priorities for companies of all types and sizes. More organizations realize they are accountable for any personal information they store, even with a justifiable business reason. While regulations like GDPR technically cover the personal data of European residents, it is wise to treat all customer data with the same level of responsibility.

Why You Should Rely More on Your IT Self-Service Portal

No matter what roles we play, we’ve all been frustrated end users at some time or another. Sometimes it’s as simple as struggling to find the documentation we need, whereas other times, we’re sitting there doing nothing because we forgot our passwords and must wait for an administrator to reset them.

Elevating telecom service delivery: A chat with industry experts

The telecommunications industry led the charge on technology adoption decades ago. Now the industry is facing a severe technology debt. As customers demand faster and better products, companies must somehow update or adapt legacy infrastructure to deliver cutting-edge services. To keep up, executives are making bold choices: investing billions in infrastructure to keep up with demands for digital services and building workflows to eliminate silos between departments.

What is incident management? Maximize uptime and minimize disruptions with ServiceDesk Plus

Incident management is the process of restoring IT services to normalcy as quickly as possible. You can check out our comprehensive guide on incident management to learn more about how you can implement incident management best practices in your organization..

9 Go-To SysAdmin Password Generators

System Administrators use various tools to get the job done. Among that tech stack, SysAdmin password generators are an absolute must. However, there are a lot of options to choose from, and making the right choice can often be a daunting task. Similar as we did a while ago with enterprise password managers, let’s review the favorites, and break their pros and cons down into digestible information.

As-a-Service Software Powers Modern Digital User Experiences

Mary Johnston Turner is Research Vice President, Future of Digital Infrastructure, at IDC. Cloud-delivered software, often referred to as SaaS (software-as-a-service) or simply as-a-service software allows customers to quickly test, buy and deploy modern business applications while simultaneously improving digital business agility.

Patch Management KPI Metrics

Around 57% of data breaches are attributed to poor patch management. This stat clearly attributes to the need for patch management to keep the organization safe by mitigating security vulnerabilities. Without the right patch management software, it becomes difficult for organizations to identify critical updates. Only implementing a patch management process is not enough for any organization to win the game.