For the modern business, there are only really two ways that you can have an effective IT support team behind you. The first way is to hire an IT department of your own, but obviously this doesn’t work out well for SMEs who don’t have that kind of money. Or secondly, to outsource your tech support from a specialist firm who fulfils this niche in the market. While this second option sounds like a suitable solution, it’s not easy to understand if you are not technically minded. Here is a glimpse into how the world of IT support works.
How Does Outsourced IT Support Work?
When you first deal with an IT support company, they will implement certain software systems which make it easier to run your company. They might add in an employee portal, so that each staff member has a unique space to receive company messages in or to send and receive companywide. Your new IT support company could add new hardware, set up an intranet for your firm, or complete any number of tasks that you require of them.
After that initial setup, however, your IT support firm will fade into the background. You might not see them again until their bi-annual update, or when something big goes wrong with your business’s online storefront. So – if they are not in your office all the time, how do they solve your IT crises? In most cases, your external IT support firm do this by protecting your business’s communications.
How IT Services Work Remotely
When your IT support team first visit you, they will make upgrades to your hardware by adding their own protocols. They will install a Remote Desktop Protocol. When they get back to their own office, this system allows them to access any windows device within your office, or within your defined parameters. They can then access any of your in-office computers to resolve small tech tasks without having to come to your office.
On their end, they will monitor and assess the safety of your networks and telecommunications through a network operations centre (NOC). This establishes and maintains the connections which keep you live and online. This can protect your business against things like interruptions in your network. Interruptions can cause system failures, and these can result in data loss. The NOC gives them full time control over the continuity of your network. This means that even in the event of an outage or a huge problem with communications, fixes are swifter, and you are back online faster.
This is a vital part of an IT support service because without an NOC, you can’t communicate back and forth. If your internet goes down, the tech support team really do have to come to your business and bail you out. Using remote access and Desktop as a Service, IT teams can provide a quality level of support for your firm, even if there is an ocean between you.