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The latest News and Information on IT Service Management, Service Desk and related technologies.

PeopleCert Announces Need to Renew ITIL Certifications Every 3 Years

PeopleCert announced the launch of a new Continuing Professional Development program by which “all candidates with a PeopleCert Global Best Practice certification can choose to renew within three years of their original certification dates.” This radically changes the situation for certified professionals since ITIL certifications were perpetual – until now.

CMDBs Explained: How To Maximize Value from Configuration Management Databases

For many IT organizations, having complete end-to-end visibility of their IT assets as well as a comprehensive understanding of integrations, dependencies and changing statuses is an ideal position rather than a reality. This is especially true for organizations with legacy on-premises systems spread across many environments. Those that were cloud native or successfully migrated to the cloud had the privilege of cloud tools to visualize individual environments.

What are the essential data security compliances Asset Infinity follows?

Data security is a major concern for every organization, and all organizations want to put their best foot forward to keep their data secure. Asset Infinity provides cloud-based asset tracking software to organizations & they manage their data as well, that is why we are also asked for data security cautions we are taking. In this blog, we will learn several important aspects related to data security, What Compliance Asset Infinity is complied with. So, without wasting any time let us begin!

Attachments in Alloy Mobile Apps

As the saying goes, a picture is worth a thousand words. This is especially true when describing your problem to IT support. The good news is that Alloy mobile apps can since now handle attachments, including pictures and documents! Technicians and end-users can attach files when submitting issues or collaborating on tickets—in short, in all their daily operations. The new feature enables uploading an existing file from the device library and taking a picture immediately in the app.

IT Operations Management (ITOM) Best Practices

IT operations have always served as the infrastructure’s watchdogs and first responders, but they now do much more. ITOps experts are incorporated into build/run product teams where they will share ownership and accountability with the development team, testers, and system administrators. What change might be the most challenging for an experienced ITOps professional? Production is no longer owned by IT. Today, development and the production environment work together.

Witness Journey: How Our Dairy Product based Client now Managing 70K+ assets with Asset Infinity

Almost everyone in the world loves ice cream, which is why its market is huge. According to Grand Wire Research, “The global ice cream market size was valued at USD 79.0 billion in 2021 and is expected to expand at a compound annual growth rate (CAGR) of 4.2% from 2022 to 2030.” Our dairy product-based client provides ice cream across India. Currently, our client is managing around seventy thousand assets. They are one of the huge ice cream brands in India.

Special report: Finding the opportunities in global uncertainty

A volatile economy, a disrupted supply chain, a widespread talent shortage, and environmental challenges have left many business leaders wondering how to move forward. In this environment, change is the only constant. Navigating these headwinds requires evolving your relationship with global uncertainty and seeing the creative opportunities it presents. ServiceNow’s Workflow special report, From adversity to advantage, offers an actionable framework for making this essential pivot.

How to Build a CMDB: The ABC of a Successful CMDB Implementation

As an organization grows, so does its business and IT infrastructure. The relationship between assets gets more complex, so it becomes essential to keep a map of that ecosystem to anticipate issues, optimize your budget, and reduce downtime. That’s exactly why you should learn how to build a CMDB (Configuration Management Database).

Hyperscalers: The Complete Guide to What, Why and How

We’ve heard a lot about hyperscalers over the last several years as public cloud adoption began to rise. Now, they’ve become a central part of global IT infrastructure and essential to operations. There are many reasons to choose a hyperscaler as your cloud provider, so let’s take a closer look at what a hyperscaler is and how it can be leveraged for your organization.
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Uptime monitoring: How to track your network availability, 24/7

When it come to measuring an organization's ability to support end users and provide services, network uptime can be a great yardstick. An inability to ensure optimum uptime can negatively impact your business delivery, resulting in financial and reputational losses. If you're doing it manually, ensuring 24/7 network uptime is a challenging exercise requiring considerable resources. It is way more convenient to have a monitoring mechanism in place that can monitor network uptime and notify the network admin proactively about any bottlenecks that might lead to network downtime.