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The latest News and Information on IT Service Management, Service Desk and related technologies.

Boosting Customer Experience with RFID-enabled Self-checkout in Retail Industry

In recent years, self-checkout systems have become increasingly popular in retail stores. These systems enable customers to scan and bag their items themselves, reducing the time spent waiting in line and improving the overall shopping experience. However, traditional self-checkout systems require customers to manually enter the product code or scan the barcode, which can be time-consuming and frustrating.

7 Steps to Develop an Effective IT Asset Management Strategy

The main goal of IT Asset Management (ITAM) is to manage, control, and protect your IT assets throughout their whole lifecycle. In order for it to be successful, it's important to create an effective ITAM strategy, which will help you work more efficiently towards your goals and objectives, and get the most out of the practice. In this article, we will describe what an IT Asset Management strategy looks like and everything it should include, as well as the main benefits it will bring to your organization.

The evolving role of AI in knowledge management

Recent advances in AI-powered chatbot technology will change the way humans interact with applications and machines. AI will likely boost current IT Service Management (ITSM) chatbot capabilities and directly affect how knowledge management will be provided in the future. Let’s look at how AI in knowledge management is affecting content creation, management, and access.

PAM Masterclass Episode 3: Essentials of privilege elevation and delegation management

In this episode, you'll gain an in-depth understanding of ManageEngine PAM360's privilege elevation capabilities to provision time-based, application- or command-based, role-based, and requirement-based access privileges to non-admin users, along with some real-world use cases.

IT Service Catalog With Simple Steps in 2023 - Infraon

Description: In today's video, we'll discuss the importance of creating an IT service catalog in 2023. We explore the origins of service catalogs, what to expect from a modern IT service catalog, and the benefits of using a service catalog. We also provide simple steps to help you create your IT service catalog. Part 1: Origin of service catalogs - We'll start by exploring the origins of service catalogs, discussing how they have evolved over the years and what they look like in modern IT environments.

How to manage personal protective equipment (PPE)?

Workplace accidents show the importance of protection and prevention in the workplace. Employers have a responsibility to provide personal protective equipment (PPE) when there is a risk to the health and safety of employees that cannot be controlled by other means. Personal protective equipment (PPE) is used to protect employees from hazards that may threaten their health and safety.

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Digital Transformation is a Challenge. Use No Code Workflow Automation

Digital transformation is the process of integrating digital technologies into various areas of a business to modernize, optimize, and streamline key business processes. This can alter the way a business operates and delivers value to customers. The digital transformation journey can often include major shifts in culture, processes, and technology.

The Sun's Setting on Cisco Prime Infrastructure, Rising on SolarWinds Hybrid Cloud Observability

Cisco recently announced its plan to End of Life (EOL) Cisco Prime Infrastructure. While they’re offering an alternative solution with this announcement, Cisco DNA Center, support for multi-vendor environments appears to be decreasing.