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The latest News and Information on IT Service Management, Service Desk and related technologies.

nexthink

Zero Tickets Starts with DEX: Why DEX Data Is Your Missing Ingredient

Jan 22, 2026 By Megan Brake In Nexthink
Every IT leader wants fewer tickets. Many invest in automation, self-service portals, and AI agents to get there. Yet ticket volumes remain stubbornly high, and the service desk stays overloaded. The issue is not the effort or intent. It’s the approach. Most organizations are trying to eliminate tickets without understanding the experience that creates them. They optimize workflows after something breaks but ignore the conditions that cause issues in the first place.
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From Actionable to Unstoppable How to Transform Your ITAM Lifecycle

Jan 21, 2026 By Ivanti In Ivanti
Explore the IT asset management lifecycle, focusing on visibility, compliance, and optimization. Learn about the challenges of asset visibility and the importance of effective processes. Discover strategies for improving asset utilization, including contract management and stock management. Understand the significance of tracking assets for compliance and risk management, and gain insights on cost optimization and enhancing productivity through effective asset lifecycle management.
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What's new in the release of Ivanti Neurons for ITSM ITAM LOB 2026.1

Jan 21, 2026 By Ivanti In Ivanti
The 26.1 release introduces new features and improvements, focusing on user experience and AI capabilities. Key dates for pilot and general availability are highlighted, along with community feedback integration. A five by five matrix aids in risk management, while ITSM data enhances compliance understanding. The Gentech AI framework emphasizes conversational agents, and updates to the neuron software inventory API improve accuracy. Continuous modernization efforts aim to boost performance and scalability.
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Asset Infinity

The Hidden Cost of Idle Assets: How Poor Asset Performance Leaves 30% of Enterprise Assets Unused

Jan 21, 2026 By Himanish Ganguly In Asset Infinity
Most enterprises believe that once an asset is purchased and recorded, its value is automatically realized. In reality, the opposite is often true. Poor asset performance silently erodes budgets, reduces operational agility, and creates long term inefficiencies that remain hidden for years. Studies consistently show that nearly 30 percent of assets owned by large organizations remain unused or severely underutilized.
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kosli

Evidence, Not Screenshots. How Teams Stay Always Audit-Ready in ServiceNow

Jan 20, 2026 By Bruce Johnston In Kosli
In regulated environments, slow change is often blamed on process. Too many approvals. Too much governance. Too much red tape. But in reality, most delays are not caused by regulation itself. They are caused by missing, fragmented, or untrusted evidence. Screenshots pasted into tickets. Proof assembled weeks later. Approvals stalled because no one can confidently say whether a change actually meets policy. When evidence is an afterthought, compliance turns into chaos.
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solarwinds

Building AI-Ready Database Operations: A Deep Dive into Maturity and Actionable Habits

Jan 20, 2026 By Eoin Keenan In SolarWinds
Now, we will explore how this foundational strength translates into organizational maturity and lay out the durable operating habits required to bridge the gap between reactive firefighting and strategic performance engineering.
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InvGate

Smart Recommendations: From Visibility to Proactive Decisions

Jan 20, 2026 By Ignacio Graglia In InvGate
Over the last few years, we’ve helped hundreds of organizations build and organize their IT inventories, and design automations that make daily tasks easier. That level of maturity is essential, but sometimes it’s still not enough. The real shift happens when Asset Management evolves from reactive to proactive, and from information to decision-making. That’s where an intelligence-driven system makes the difference: it turns data into proactive decisions that deliver tangible results.
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InvGate

How to Perform Application Rationalization With InvGate Asset Management

Jan 20, 2026 By Ignacio Graglia In InvGate
If you’ve ever tried to get a clean view of your company’s software stack, you know how this goes: one team buys a tool, another one adopts a different one for the same job, renewals keep piling up, and before you know it, you’re paying for apps no one can even name. The application portfolio grows in the background, until it becomes too expensive and too messy to ignore.
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