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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Patch Scanning: Where it Fits in The Patch Management Process

Did you know that 54% of IT professionals identify detecting vulnerabilities as the hardest part of the patching process (Adaptiva)? In a world where cyber threats are going to be more evolutionary and at a faster pace, one undiscovered vulnerability could still leave an organization exposed. That is where patch scanning comes in.

Enhancing Collaboration with AI Security Assistants with Robert Grazioli, CIO, Ivanti

Ivanti CIO Robert Grazioli shares his insights on how AI is transforming the cybersecurity industry. Read the full report for more: ivanti.com/ai-security This expert commentary highlights the importance of AI assistants in empowering security professionals, breaking down silos, and improving response times. Learn how AI is radically reshaping the cyber threat landscape due to AI’s ability to quickly penetrate siloed security operations. However, security teams can leverage AI to counter these sophisticated attacks and boost their own skill sets.

23 DevOps Tools to Watch in 2025

Combining “development” and “operations,” DevOps stresses a team approach to the software development lifecycle (SDLC). Development and operations teams used to function separately, which led to inefficiencies and increased the possibility of deployment mistakes. DevOps bridges this gap by integrating techniques and tools that ensure faster and more consistent software delivery, enhance team collaboration, and simplify operations.

Windows Patch Management: Tips & Tools For Total Protection

Let’s talk numbers for a second. Did you know that Microsoft’s Windows dominates over 68% of the desktop operating systems market worldwide (Statista)? With such global dominance, ensuring effective Windows Patch Management to keep systems secure and running smoothly isn’t just important—it’s absolutely essential. And that’s exactly what we’re here to discuss. In this article, we’ll cover: Ready to take control of your Windows patching process?

Essential Linux Patch Management: Tools And Best Practices For Success

Let’s talk Linux Patch Management—a crucial practice in today’s cybersecurity landscape. In 2023, cybercriminals doubled their exploitation of Linux vulnerabilities compared to the previous year, according to Kaspersky. Although there has been a slight decrease in 2024, the trend persists due to the increasing popularity of Linux systems. This growth makes Linux Patch Management more important than ever for businesses of all sizes.

Proactive Protection with Exposure Management

Every organization faces risk. What separates the vulnerable from the well-protected isn’t whether you have exposure — it’s how you manage it. Gaining visibility over your organization’s attack surface lets you prioritize which threats you address based on the degree of risk they pose. That’s when you can put together an exposure management strategy that empowers you to gauge your vulnerabilities and maintain the security posture appropriate to your business.

Passwordless Authentication: Its Role in IT Service Management and Observability

Efficiency and security are critical to observability and IT service management (ITSM) in the digital era. Passwordless authentication is revolutionizing how businesses carry out these crucial functions by providing a seamless yet incredibly safe approach to access management. The integration of these technologies is essential for enhancing cybersecurity and streamlining processes in increasingly complex IT systems.

InvGate recognized in Gartner Market Guide For Hardware Asset Management Tools

InvGate has been recognized in Gartner's Market Guide for Hardware Asset Management Tools as a representative vendor, with InvGate Asset Management highlighted as our standout solution. This recognition reflects our commitment to helping organizations simplify Hardware Asset Management (HAM), optimize costs, and mitigate risks through innovative technology. So, why did Gartner include us?