Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

Storytelling as Strategy: DEX Strategy 1:1 with Laura Reeves

In today's episode, Tom is joined by Senior Client Director Laura Reeves for a wide-ranging conversation on storytelling as the defining skill in digital employee experience. From her “squiggly line” career journey across marketing and client leadership to the evolution of DEX itself, Laura explores how the role of IT has shifted from fixing issues to shaping strategic narratives. They discuss the impact of the pandemic, the rise of experience-led organisations, and why the most successful professionals are those who can connect data to meaning.

How Agentic AI Powers Hybrid and MultiCloud Operations

Hybrid and multi‑cloud environments didn’t break operations—they simply outpaced the human ability to manage them. Gartner predicts that 90% of organizations will adopt a hybrid cloud approach through 2027, confirming that multi-vendor estates are now the permanent operating model. Yet, as environments grow more distributed, a “Complexity Gap” has emerged.

Complete Platform Demo: Ivanti Neurons for MDM & Unified Endpoint Management (UEM)

See Ivanti Neurons for MDM in action. This complete platform demo shows how our cloud-native unified endpoint management (UEM) solution simplifies mobile device management (MDM) and security for the modern enterprise. Discover how to secure and manage your mobile workforce across iOS and Android while ensuring seamless user integration and device compliance.

Ivanti Neurons for ITSM Demo: AI-Powered IT Service Management (2-Min)

See how Ivanti Neurons for ITSM delivers world-class service management to enable exceptional employee experiences. In this micro-demo, we show how hyper-automation and proactive IT help you resolve issues before they impact the business. What we cover in this demo: Discover how to "shift left" and reduce IT issues across your organization with Ivanti’s AI-driven automation.

Not All Agents Are Created Equal: Getting Agentic AI Right for IT

Three months ago, a CIO told me her organization had “already deployed agents.” Her endpoint team assumed she meant the telemetry clients on every managed laptop. Her service desk thought she meant AI chatbots. Meanwhile, her security architect heard “autonomous decision-making.” They were all right and all talking past each other. This is the agent confusion problem.

Closing the Mobile Visibility Gap: Extending DEX to Mobile

In 2026, I think it’s safe to say that most mobile devices in enterprise organizations aren’t purchased just for their ability to make calls. And for millions of employees, especially frontline workers, their primary device isn’t even a laptop anymore - it’s a smartphone or tablet. Yet, mobile device insights have largely remained a blind spot for IT.

The Hidden Warning Signs Before Hybrid IT Outages (And How AI Finds Them)

Hybrid IT environments are the reality for most organizations today. Unfortunately, they’re also one of the biggest reasons outages are now harder to prevent. Between on-prem infrastructure, cloud services, SaaS platforms, distributed networks, and modern applications, IT teams are managing an ecosystem of dependencies that changes constantly.

7 Best Network Monitoring Software in 2026 and Beyond

More data leads to complex networks the solution to optimize complex network is a comprehensive network monitoring software. Many business organizations suffer from performance lapses as they don’t know what is the issue with their data network. They find themselves in an infinite loop of missed opportunities due to non-optimal network monitoring solution. This leads to the question – are we praising the network software now?

14 Best Service Desk Software Tools Ranked by IT Pros (2026 Guide)

Choosing the best service desk software is one of your most important investments as a service-focused organization. We have seen how the right tool can transform IT support operations—and how the wrong one can create more problems than it solves. While comparing IT service desk tools, I discovered something surprising: pricing differences are staggering. Zendesk starts at $55 per agent/month, but alternatives like Desk365 begin at just $12.

Top 12 IT Asset Management (ITAM) Tools & Software for 2026

“Guys, where’s the invoice for that firewall upgrade last quarter?” asked Jason, the IT Operations Lead, during a surprise internal audit. Stella from procurement replied, “I think it’s on one of the shared drives… or maybe with Finance?” Meanwhile, Roman, the System Admin, had no idea who was using half the software licenses in the network. This is classic IT asset chaos: too many tools, scattered records, and no clear visibility.