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The latest News and Information on IT Service Management, Service Desk and related technologies.

Ivanti Announces Android 15 Readiness

At Ivanti, providing our customers with uninterrupted functionality and availability is important to us. So, we are pleased to announce that for the release of Android 15, our UEM products are ready for this update. That means our customers can enjoy a smooth transition to Google's latest Android release on Day Zero. This readiness for the new release is another example of how we continuously bring new functionalities to our products by working with customers and partners.

How to Get Visibility of Your True Attack Surface

Mastering Your Attack Surface: A Deep Dive into ESM! Understanding Your Attack Surface: Explore the concept of an attack surface, including managed, third-party, and unknown assets. Learn about the challenges customers face in complex IT environments, from rising cyber threats to compliance requirements. The Rise of ESM Tools: Discover why the use of External Security Management (ESM) tools is growing due to increased cyber attack awareness. Implementing ESM.

Building Trust for Enhanced Customer Engagement

Building Trust for Enhanced Customer Engagement The Power of Trust: Discover why building trust with partners is essential for boosting customer engagement. Centralized Renewals Management: Learn how a centralized renewals team can effectively manage renewals and create tech refresh opportunities. Engaging All Customers: Explore why vendors excel with major clients but struggle with smaller customers, and how to bridge this gap.

How to Prepare Your Data Estate for AI Success

It’s hard not to speak in cliches when we talk about artificial intelligence (AI). Today, AI seems to be all around us. And whatever its cultural impact, its rapid evolution is leading to widespread adoption across industries. Much of the discourse focuses on what machine intelligence can do to enrich our lives and businesses. But less has been said about data, and how every AI system relies on it to operate.

4 Best Practices To Impress Enterprise Customers As A Small Firm

A small business doesn't have the resources that a much larger company does. This means that they can't impress customers with the amount of money that they can splash around. Instead, a small firm has to figure out how they can put themselves ahead of the competition, and focusing on four items will help them do that.

How to Increase Customer Satisfaction for Your Small Company or Firm

When you’re running a business that depends on customers, having an excellent service or product is not enough for success. You need to do everything you can to increase customer satisfaction to the maximum level possible. Sure, huge companies can afford to invest in sprawling marketing campaigns and detailed research and development efforts to see what their customers want. But when you’re a smaller company, you need surefire options for making your consumers more satisfied.

Top Software Asset Management Tools in 2024

Keeping track of software licenses, usage, and compliance has become vital for businesses of all sizes. Software Asset Management (SAM) tools play a crucial role in ensuring that organizations stay on top of their software assets and avoid overspending or non-compliance penalties. As we explore the best Software Asset Management tools available in 2024, InvGate Asset Management stands out as an efficient and comprehensive solution.

Manage Software Dependencies With InvGate CMDB And Asset Management

Let’s face it: software dependencies are a reality of modern IT environments. Every application relies on other components to work seamlessly, but keeping track of these dependencies can quickly become complex. When they’re managed well, dependencies support smooth operations and keep everything running as expected. But when left unchecked? They can lead to compatibility issues, security risks, and a lot of headaches.

Deploy by Risk in 60 seconds

Ivanti's Patch Deploy by Risk feature allows IT & Security teams to tailor their patch deployment to one of three risk profiles: Routine Maintenance, Priority Updates, and Zero-Day Response. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.