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The latest News and Information on IT Service Management, Service Desk and related technologies.

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almaden ai

Collective IQ makes the Magic Quadrant for DEX Tools

Sep 26, 2024 By Almaden AI In Almaden AI
Almaden is honored to be included in the first-ever Gartner Magic Quadrant for Digital Employee Experience Management Tools. This recognition highlights the suitability of Collective IQ to help enterprise employees deliver maximum productivity and job satisfaction If you are a Gartner subscriber the direct link to the research document is: Magic Quadrant for DEX Tools.
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InvGate

SLA vs SLO: Uncovering The Key Differences in IT Service Management

Sep 26, 2024 By Ignacio Graglia In InvGate
In the of IT Service Management (ITSM), balancing performance expectations with actual outcomes can feel like walking a tightrope. Businesses rely heavily on defining measurable targets to ensure smooth operations, and that’s where terms like Service Level Agreement (SLA) and Service Level Objective (SLO) come in. But when we dive into the nitty-gritty, understanding the differences between SLA vs SLO can get tricky.
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InvGate

Understanding Change Management Risks

Sep 26, 2024 By Natalí Valle In InvGate
With any change, there are risks. Change Management risks refer to potential negative outcomes that could occur during the process of implementing a change. These include things like operational disruptions, financial losses, or security vulnerabilities. When managing a change, it’s crucial not just to focus on the change itself but also to plan for and mitigate these risks. Effective Change Management requires a proactive approach.
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auvik

What is IT Service Management (ITSM)? Everything You Need to Know

Sep 26, 2024 By Rebecca Grassing In Auvik
At its core, ITSM aims to align IT services with business objectives and coordinate all the moving parts required to keep operations running smoothly. But as IT infrastructure continues to explode in complexity, ITSM has become more complex in recent years, as it’s now indispensable for enterprises of all types and sizes. Why? ITSM brings order and efficiency to IT ecosystems spanning numerous departments, teams, applications, servers, networks, and devices.
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Revolutionizing Risk Management with AI and Machine Learning

Sep 26, 2024 By Ivanti In Ivanti
Revolutionizing Risk Management with AI and Machine Learning Discover the cutting-edge application of machine learning and AI in risk-based vulnerability management, led by the innovative team at Ivanti. In this insightful video, we delve into the development of a comprehensive knowledge base and instant summarization tools, designed to streamline your security processes.
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Rethinking Remediation: From Reactive to Proactive to Predictive

Sep 26, 2024 By Ivanti In Ivanti
The webinar explores the evolution of remediation strategies, emphasizing a shift from reactive to proactive and predictive approaches. It discusses the challenges organizations face, such as integration issues and cultural resistance. The importance of platform-based solutions and automation is highlighted, along with the need for collaboration between IT operations and security teams. Predictive remediation using data and AI is also covered, showcasing its potential for business transformation.
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InvGate

What is UltraAV? The Antivirus Taking Over Kaspersky

Sep 25, 2024 By Natalí Valle In InvGate
UltraAV is a new antivirus solution that has recently attracted attention for replacing Kaspersky on many U.S. systems. While relatively unknown, UltraAV promises to offer a range of modern cybersecurity tools, including real-time protection, AI-driven threat detection, and a user-friendly interface. Whether you're an individual user seeking reliable protection or a business looking for an enterprise-level solution, this review will help you assess if UltraAV is the right fit.
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InvGate

KPI vs SLA: Key Differences, Benefits And Best Practices

Sep 25, 2024 By Ignacio Graglia In InvGate
When diving into IT Service Management, you’ll encounter two heavy hitters concepts: KPI vs SLA. They may sound like confusing acronyms, but understanding these terms is crucial if you want your IT processes to run smoothly. While both are performance metrics, they serve very different purposes. In this article, we’ll break down what Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are, their benefits, and how they differ.
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ivanti

Named Licenses vs. Concurrent Licenses: Choosing the Right Model for Your Business

Sep 25, 2024 By Ivanti In Ivanti
When it comes to licensing for ITSM solutions, understanding the different types of licenses available and choosing the right one can significantly impact your business’s efficiency and budget. While many subscription vendors only offer named licenses, some vendors also offer a more flexible concurrent license. Each has its advantages and situations in which it might be the better choice. Many SaaS solutions only use a named-user licensing model, which can be costly for certain organizations.
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Vendor Selection & Investment Decisions with Daniel Hurel, VP EMEA Cybersecurity at Westcon

Sep 25, 2024 By Ivanti In Ivanti
The conversation covers the challenges of vendor selection and investment decisions, focusing on making effective bets with a few vendors. It discusses the decision-making process for strategic vendors and investments, highlighting the importance of market needs and focus on high growth markets. Criteria for selecting vendors based on technology and people alignment are explained, emphasizing the importance of selecting a few vendors to build a relevant turnkey solution. The process of initiating the selection process is also explained.
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