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The latest News and Information on IT Service Management, Service Desk and related technologies.

InvGate

What Does a Business Relationship Manager do? Responsibilities, Skills, And Future Trends

Oct 3, 2024 By Ignacio Graglia In InvGate
Maintaining strong relationships between departments and clients is essential. That’s where the business relationship manager (BRM) really shines. This professional plays a vital role in bridging the gap between a company’s internal operations and its external partners, ensuring smooth communication, alignment of goals, and effective collaboration. If you're curious about this role, you're in the right place.
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Why security needs to prioritize UX, Mike Riemer, Field CISO, Ivanti

Oct 3, 2024 By Ivanti In Ivanti
Why security needs to prioritize UX, Mike Riemer, Field CISO, Ivanti Read the full report for more: ivanti.com/secure-experience Get expert advice on balancing security and employee experience in Ivanti’s research report: “Securing the Digital Employee Experience.”
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solarwinds

Are You Managing Your Hybrid Cloud by Default?

Oct 3, 2024 By Eric Seidman In SolarWinds
In today's technology landscape, the hybrid cloud has become the backbone of today’s IT strategies. Combining the flexibility of public cloud services with the control of private infrastructure, hybrid cloud environments offer a balance of scalability, cost efficiency, and data sovereignty. But let’s be real: Managing these complex ecosystems isn't easy.
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E8: Bringing ServiceDesk Plus Cloud into the Microsoft ecosystem for seamless ITSM operations

Oct 3, 2024 By ManageEngine In ManageEngine
In the eighth episode of the Masterclass 2024, we will cover how to integrate ServiceDesk Plus Cloud with Microsoft applications. We will also showcase how enterprise teams can promote seamless communication using Microsoft Teams, manage technician availability and leave in ServiceDesk Plus Cloud from within Microsoft Calendar, and perform ticketing operations from within the Outlook mailbox.
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InvGate

Cybersecurity as a Service: Your Essential Guide to Staying Secure

Oct 3, 2024 By Ignacio Graglia In InvGate
In today’s digital world, businesses can’t afford to ignore cybersecurity threats. Every day, new types of attacks emerge, putting companies at risk of data breaches and financial losses. But here's the good news: cybersecurity as a service (CSaaS) is an innovative and scalable solution designed to keep your business safe without the hassle of managing an in-house cybersecurity team.
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InvGate

How Does Granular Recovery Technology Work?

Oct 2, 2024 By Ignacio Graglia In InvGate
Data loss can be a nightmare for businesses, especially when critical information is at risk. But there's good news—granular recovery technology is here to help! This advanced recovery method allows you to retrieve specific files, emails, or database entries without restoring the entire system. It’s a game-changer, especially in IT Service Management (ITSM) environments where precision and efficiency matter.
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InvGate

How Does Metadata Improve Data Quality? All You Need to Know

Oct 2, 2024 By Ignacio Graglia In InvGate
Businesses rely heavily on accurate, reliable data to inform their decisions. As the volume and complexity of data continue to grow, ensuring data quality has become a significant challenge. This is where metadata steps in. By providing essential context, metadata enhances our understanding of the data we work with, ultimately improving its quality. Maybe you are wondering how does metadata improve data quality.
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solarwinds

Elevating SolarWinds Observability for Hybrid IT Environments

Oct 2, 2024 By Jeff Stewart In SolarWinds
Exciting times here at SolarWinds. We’re uniting our Self-Hosted and SaaS observability offerings under a single umbrella, SolarWinds Observability, and announcing a host of enhancements that will allow us to go even further to meet our customers' hybrid IT needs. Let’s take a look at what’s in store.
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The CISO's role in digital employee experience, Daren Goeson SVP Product Management, SUEM, Ivanti

Oct 2, 2024 By Ivanti In Ivanti
Read the full report for more: ivanti.com/secure-experience Get expert advice on balancing security and employee experience in Ivanti’s research report: “Securing the Digital Employee Experience.” Learn how to balance security and a great digital employee experience. Ivanti SVP Product Management and Digital Employee Experience (DEX) expert, Daren Goeson breaks down the challenges organizations face in aligning security and employee productivity.
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