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Learn how to effectively respond to incidents and ensure business continuity with these incident management best practices.
The pressures that converged upon businesses during the pandemic forced the rapid evolution of both the customer experience (CX) and employee experience (EX). In that make-it-or-go-under environment, many of those that survived came out ahead in terms of CX and EX. Now we face the next hurdle: strong macroeconomic headwinds. Inflation and the threat of a recession are forcing businesses to prove their resilience once again.
The promise of software as a service (SaaS) has always been value-based pricing. Rather than owning a suite of products they might not need, customers can choose only the services they do need to drive specific outcomes for their businesses. From day one, SaaS was about value. More often than not, products in the enterprise software space fail to live up to this ideal. In light of that, we came up with a crazy idea to help customers accelerate time to value. The idea clearly struck a chord.