Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

motadata

Database Monitoring Explained - A Comprehensive Guide

Sep 4, 2024 By Arpit Sharma In Motadata
Ensuring all operations are normal and all data is guarded in the firm’s IT structure is vital. Regularly checking out various aspects that indicate the performance of the database makes it easier for management to identify issues that may have gone out of hand through database monitoring.
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nexthink

Experience Analysis - The Foundation of DEX

Sep 4, 2024 By Dave Wagner In Nexthink
Optimal productivity requires an employee's ability to accomplish their tasks and processes in as efficient a manner as possible, with a minimum of “digital friction”. To minimize employee digital friction, you must understand the complete employee experience situation - where the opportunities are for improvement, how to identify and replicate best-practices, and where to focus for optimal impact.
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bigpanda

Avoid ITSM and NOC surprises with better context

Sep 4, 2024 By Adam Blau In BigPanda
Rapid, proactive responses to unexpected system behavior and swift, efficient incident remediation are hallmarks of great IT teams. But the most successful NOC and incident management teams share the following: The right context gives teams visibility across systems, helps them collaborate and share knowledge, and makes every team member more efficient.
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E7: Designing and implementing minimal-risk changes with ServiceDesk Plus Cloud - Masterclass 2024

Sep 4, 2024 By ManageEngine In ManageEngine
In the seventh episode of Masterclass 2024, we'll learn how to set up the essential configurations of change enablement in ServiceDesk Plus Cloud. We will learn how to create different change templates for various types of changes, then begin designing relevant change workflows on a visual workflow builder. We will also discuss what a change advisory board is and how to associate multiple people with a change request through change roles.
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ivanti

The Ultimate Guide to Intune Migrations to Ivanti UEM: Connect to your Enterprise Resources

Sep 3, 2024 By Bruce Payne In Ivanti
When migrating from Intune, Ivanti UEM can provide users secure access to enterprise services, either on-premises or via the cloud based. This is another key pillar of our ultimate guide to migrations from Intune to Ivanti UEM. Ivanti provides Ivanti Access for cloud authentication infrastructure and Ivanti Sentry for on-premises resources. Both components leverage conditional access to ensure only secure, known devices are allowed to authenticate.
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InvGate

PIR in Incident Management: How to Conduct a Successful Review

Sep 3, 2024 By Ignacio Graglia In InvGate
Incidents are inevitable. No matter how well-prepared your team is, something will eventually go wrong. But what separates high-performing IT teams from the rest is how they handle these incidents after the dust settles. Enter the Post-Incident Review (PIR) in Incident Management—a crucial process that not only helps teams understand what went wrong but also ensures that they’re better prepared next time.
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InvGate

What is Enterprise Incident Management? Process and Software

Sep 3, 2024 By Ignacio Graglia In InvGate
Enterprise Incident Management (EIM) is a game-changer for organizations that want to keep their IT operations running smoothly. Whether it's a minor glitch or a full-blown system outage, managing incidents efficiently is crucial to minimizing downtime and keeping your business on track. But what exactly is Enterprise Incident Management, and why should you care?
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startingpoint

4 Strengths of Shared Services Organizations for Remote Companies

Sep 2, 2024 By StartingPoint In StartingPoint
The rise of remote work has fundamentally changed the way companies operate, bringing new challenges and opportunities for businesses worldwide. Among these opportunities is the concept of shared services organizations (SSOs), which can be particularly advantageous for remote companies. Shared services models centralize key business functions—such as HR, finance, IT, and customer service—into a single, unified organization that supports multiple business units.
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Analytics Plus webinar: 4 ways you're draining IT resources

Sep 2, 2024 By ManageEngine In ManageEngine
Is your service desk bogged down by avoidable performance issues? Most IT teams experience hidden inefficiencies that diminish the impact of improvement strategies, and a service desk is no exception. Often overlooked, as they don't immediately impact outcomes, these misdirected efforts often impact service desk operations, drain resources, and dampen user productivity. By assessing and refining its operations, organizations can tackle significant challenges to transform IT procedures and policies.
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