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The latest News and Information on IT Service Management, Service Desk and related technologies.

Cloud Visibility - First step to your Cloud cost journey

Visibility is often cited as a critical or the first step for any cloud cost journey. But what exactly does everyone mean by visibility, and why is it so important? As organizations move to the cloud, they turn to cloud providers like Amazon Web services (AWS), Microsoft Azure, VMware, and Google Cloud platforms to keep track of the sheer volumes of resources involved in their cloud infrastructure. Here’s the rub – What you see is what you control!

What You Don't Know About Azure Synapse

There are so many interesting and very useful Azure services out there. Over my time in the IT industry, I have seen the evolution of virtualization and eventually the cloud. It has been very interesting to follow the growth and evolution of Azure, and the introduction of Azure Synapse is a great example of how cloud services grow and evolve. Through using Azure, organizations can do things they never thought possible in the traditional data center.

Weathering the MS Teams Outage with Zero Impact

While innumerable companies suffered due to the outage, it was business as usual for Nexthink Customers. On January 25th, 2023, millions of unsuspecting employees across the globe were met with an unexpected roadblock during a regular work day. Microsoft Teams, used by over 280 million users worldwide for video meetings, messaging, and collaboration, was officially declared down.

Secure Remote Access Software: Everything You Need to Know

Remote desktop software, also known as remote access applications or remote access software, allows you to remotely access and work on any computer from a remote location. Remote access applications are very useful in many situations, such as executing codes, troubleshooting computer problems, and managing your office network remotely from home. Basically, it requires software to be installed on the computer you want to connect to (commonly called the host).

Innovation, Agility, Engagement: Three Keys for Success in Europe in 2023

2023 looks set to be challenging for businesses right across Europe. What can IT functions do to help their organizations survive and thrive? 2022 was a hard year for many organizations, with staff shortages, cost inflation, supply chain issues, and more. If anything, 2023 looks set to be even tougher here in Europe, with GDP growth forecast to fall from 3.3% across the EU in 2022, to around 0.3% for 2023. made more complex this time by historically high levels of employment.