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The latest News and Information on IT Service Management, Service Desk and related technologies.

startingpoint

3 Tips on Building a Shared Services Group Inside Growing Startups

Oct 12, 2024 By StartingPoint In StartingPoint
As startups experience rapid growth, operational complexity tends to increase. Multiple departments, expanding teams, and rising customer demands can create inefficiencies if processes aren’t properly streamlined. One effective way to manage growth while maintaining operational efficiency is by building a shared services group.
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Moving beyond ITSM boundaries with Robert Grazioli

Oct 11, 2024 By Ivanti In Ivanti
Discover how you can expand the potential of the service desk and get insights from Ivanti’s original research report, “Elevating the ITSM Experience.” Read the full report for more: ivanti.com/ITSM-experience Learn why Ivanti CIO Robert Grazioli believes that ITSM encompasses is so much more than a ticketing system. By integrating ITAM, AI-driven insights and digital employee experience (DEX) data from within the ITSM platform organizations like Ivanti are rethinking service delivery and leveraging ITSM as the central hub for enterprise IT management.
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Why tracking digital employee experience improves ITSM

Oct 11, 2024 By Ivanti In Ivanti
Discover why IT needs to measure digital employee experience (DEX) to enhance IT service management (ITSM). Research from Ivanti’s “Elevating the ITSM Experience” shows how high-performing organizations can leverage data, automation and measurement to radically rethink – and transform – service desk efficiency and experience. Read the full report for more: ivanti.com/ITSM-experience.
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ivanti

How EASM Discovers Your Attack Surface Vulnerabilities

Oct 11, 2024 By Mike Hindman In Ivanti
With few exceptions, businesses of any scale depend on the internet. So, it’s all-important to manage and protect the external attack surface it presents to the world. An organization's external attack surface consists of the totality of possible entry points through which an unauthorized user can access an IT environment. This includes everything from websites, web applications and APIs to remote access points and cloud services.
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InvGate

15 Network Automation Tools in 2024

Oct 11, 2024 By Brenda Gratas In InvGate
Network automation has become a game-changer for businesses that rely on complex networks. By automating repetitive tasks, companies can improve their network efficiency, reduce human errors, and ultimately save time and costs. That's why network automation tools are becoming essential for companies that want to maintain their competitiveness.
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Innovator Preview - What's New in Ivanti Neurons 2024

Oct 10, 2024 By Ivanti In Ivanti
The presentation covers a range of topics including platform enhancements, the Neurons Core Services initiative, app distribution updates, and the use of surveys for improving the digital experience. It also discusses patch management updates, the need for design partners, and the introduction of new survey templates. The ability to analyze data based on various criteria and the introduction of archive and restore features for patch configurations are also highlighted.
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Exploring IT Innovations: User Groups, AI Capabilities, and Enhanced Integrations

Oct 10, 2024 By Ivanti In Ivanti
The discussion delves into a range of IT topics, starting with user groups and upcoming events. The importance of reviews on Gartner Peer Insights for Ivanti neurons is emphasized. The talk introduces external integrations, a new self-service experience, AI capabilities, and Microsoft Teams integration. Enhanced surveys and feedback mechanisms are also presented. The session concludes with the explanation of the trusted agent capability for secure connections and execution of PowerShell scripts.
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InvGate

Hardware Tracking: Why it Matters And How to Implement it

Oct 10, 2024 By Natalí Valle In InvGate
Keeping your IT infrastructure organized and functioning well requires several systems, and hardware tracking is one of them. Managing the location, condition, and lifecycle of hardware assets like computers, servers, and networking equipment can be challenging. Without proper tracking, organizations often face unexpected costs, underutilized resources, and compliance issues. But with the right system in place, hardware tracking can be straightforward and highly beneficial.
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