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The latest News and Information on IT Service Management, Service Desk and related technologies.

Digital employee experience elevates the CIO feat. Jeff Abbott

Sep 10, 2024 By Ivanti In Ivanti
www. ivanti.com/experience Ivanti CEO Jeff Abbott discusses findings from Ivanti’s 2024 Digital Employee Experience Report. Learn why Ivanti believes IT is essential to shaping digital employee experience (DEX), and how taking the lead on digital employee experience initiatives elevates CIOs to a more strategic role across their organization.
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solarwinds

Help Desk vs. Service Desk: Understanding the Key Differences and Why a Service Desk is the Future

Sep 10, 2024 By SolarWinds In SolarWinds
In IT support, "help desk" and "service desk" are often used interchangeably. However, these two functions are distinct, and understanding the differences can significantly impact how effectively an organization manages its IT services. In this blog, we'll explore the main differences between a help desk and a service desk and why embracing a service desk is the way forward for modern businesses.
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Harnessing Neurons for MDM: Empowering ALS Patients with Technology

Sep 9, 2024 By Ivanti In Ivanti
Richard from the Motor Neuron Disease Association presents on the use of neurons for MDM to aid those living with ALS. He highlights the challenges faced by MND patients, the role of technology in communication, and the potential of AI and assistive tech. The MDM system's benefits and need for optimization are discussed. Future developments like brain-computer interfaces and tech support expansion are touched upon. The session ends with action items including developing a specialized MDM suite for nonprofits and promoting MDM in nonprofits.
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nexthink

Nexthink the Clear #1 Vendor in DEX. Whichever Way You Look at It.

Sep 9, 2024 By Andrew Robertson In Nexthink
This headline is maybe a little surprising, even for Nexthinkers. We’re known for being conservative and letting our work do the talking. Nexthink first created the DEX category, then rolled out the world’s most capable and holistic DEX platform, and then delivered year on year as the most successful DEX vendor in the market. Something to do with our Swiss heritage perhaps – an emphasis on diligence and execution, rather than on singing our own praises.
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InvGate

CVE-2024-21410: Ensuring Secure Firmware Updates in Industrial Devices

Sep 9, 2024 By Ignacio Graglia In InvGate
Security vulnerabilities are a serious issue for any organization. Even a single unpatched flaw can lead to disastrous consequences, including data breaches and loss of system integrity. CVE-2024-21410 is one such vulnerability that presents a significant risk. Found in a popular application used by many organizations, this flaw can leave systems exposed to attacks if not addressed promptly.
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InvGate

Microsoft Recall AI: Feature Release Update and Cybersecurity Concerns

Sep 9, 2024 By Ignacio Graglia In InvGate
Microsoft Recall AI is generating buzz, but not all of it is positive. When the feature was first introduced, the tech community was filled with excitement. However, concerns about privacy and data security quickly surfaced. While artificial intelligence (AI) promises convenience, it often comes at a cost—and in this case, that cost could be your privacy. As we look toward a future where AI powers more of our digital experiences, opinions are divided.
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nexthink

We Believe that Nexthink is the #1 Vendor in DEX. Whichever Way You Look at It.

Sep 9, 2024 By Andrew Robertson In Nexthink
This headline is maybe a little surprising, even for Nexthinkers. We’re known for being conservative and letting our work do the talking. At Nexthink, we first created the DEX category, then rolled out the world’s most capable and holistic DEX platform, and then delivered year on year as the most successful DEX vendor in the market. Something to do with our Swiss heritage perhaps – an emphasis on diligence and execution, rather than on singing our own praises.
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motadata

Achieving Faster Mean Time to Resolution MTTR with AIOps

Sep 9, 2024 By Arpit Sharma In Motadata
In today’s fast-paced digital world, customer satisfaction is the top priority of every other business. To ensure that customer stays satisfied with your service and application at all times, businesses must work on reducing their downtime and guarantee quick resolutions. Excessive downtime can be expensive for any business and its brand reputation. Hence, adapting practices that eliminate issues responsible for downtime is crucial for maintaining seamless IT operations.
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Custom Fields in Alloy Navigator: Unlock Unlimited Flexibility

Sep 6, 2024 By Alloy Software In Alloy Software
Alloy Navigator covers all standard ITSM and ITAM processes, and so much more! But if your needs are truly unique, custom fields make the impossible possible. Watch this quick tutorial to discover how to achieve unmatched flexibility and precision with custom fields. Coming soon: A deep dive into customizing form layouts—learn how to arrange tabs, sections, and fields (including custom ones) precisely where you want them. Stay tuned!
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