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The latest News and Information on IT Service Management, Service Desk and related technologies.

Mitigate cyberthreats automatically with AIOps

The majority (83%) of employees across industries want their jobs to remain hybrid, Accenture reports. Yet nearly 50% of CIOs feel their cybersecurity initiatives aren’t keeping pace with their digital transformation efforts, according to research by ServiceNow and ThoughtLab. Neither are their cybersecurity budgets. Combining artificial intelligence (AI) and machine learning (ML) for IT operations (AIOps) can help.

Software For Consultants: 5 Must-Have Tools

Software for consultants can have a tremendous impact on service delivery. With access to the right technology stack, you can elevate service delivery and offer greater levels of service to clients. It’s true that a man is only as good as his tools. Whether you are working for a large consulting firm or operating a one-man band, there is a number of tools available. ‍ In this guide, we will explore a range of useful tools to consider adding to your technology stack.

Cloud Visibility - First step to your Cloud cost journey

Visibility is often cited as a critical or the first step for any cloud cost journey. But what exactly does everyone mean by visibility, and why is it so important? As organizations move to the cloud, they turn to cloud providers like Amazon Web services (AWS), Microsoft Azure, VMware, and Google Cloud platforms to keep track of the sheer volumes of resources involved in their cloud infrastructure. Here’s the rub – What you see is what you control!

What You Don't Know About Azure Synapse

There are so many interesting and very useful Azure services out there. Over my time in the IT industry, I have seen the evolution of virtualization and eventually the cloud. It has been very interesting to follow the growth and evolution of Azure, and the introduction of Azure Synapse is a great example of how cloud services grow and evolve. Through using Azure, organizations can do things they never thought possible in the traditional data center.

Weathering the MS Teams Outage with Zero Impact

While innumerable companies suffered due to the outage, it was business as usual for Nexthink Customers. On January 25th, 2023, millions of unsuspecting employees across the globe were met with an unexpected roadblock during a regular work day. Microsoft Teams, used by over 280 million users worldwide for video meetings, messaging, and collaboration, was officially declared down.