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The latest News and Information on Monitoring for Websites, Applications, APIs, Infrastructure, and other technologies.

Understanding Your Customer Should Be Your #1 Priority

Does anyone like receiving calls from telemarketers? Unless you use the opportunity to set up a prank and get a good laugh, odds are these calls annoy you just as much as me. These over-the-phone salespeople are frustratingly persistent as they interrupt my day, and they also missed one key step when they dialed my number: Researching whether there was any chance that I would want their product.

How a company might lose more than $7 billions in 30 minutes

I've been working at WebGazer for seven months. For every day I spend in this business, I feel like I'm trying to run on a tightrope. Since our job is website monitoring, I see the similar downtime tragedies every day. I was reading some old downtime stories like "Amazon has lost $3.75 million in only 20 minutes!". Then, I decided to make a research about some possible downtime tragedies might happen.

Monitoring Microservices: IT's Newest Hot Mess

In this THWACKcamp session, you’ll learn how microservices are different from other applications, when performance bottlenecks most often occur, how they tend to break, and where you can add monitoring to stay ahead of trouble. You’ll also see how to extend existing infrastructure dashboards to include microservice workloads, cut troubleshooting time, and include new business metrics that measure the business goals driving microservices in the first place.

Six Ways to Improve Your Security Posture Using Critical Security Controls

Security policies within organizations are under a lot of scrutiny in today's times. Trying to stay up to date with these policies can create stress to users and the IT staff managing the infrastructure. Just like network standardization is a must, so is security standardization.

"Observability": Just a Fancy Word for "Monitoring"? A Journey From What to Why

Too often, monitoring is a never-ending arms race. We keep adding more monitoring in response to new problems, but the cycle never seems to end. Humans, (the business), drive new changes, which cause new problems, and need more, new monitoring. And that’s where real, useful observability may be able to help finally identify root cause and break the cycle of reactive monitoring for novel issues.

Monitoring Like a Network Engineer When You're a SysAdmin

Last year, we showed network engineers how to monitor like sysadmins. This year, we're flipping the script and showing systems administrators that there's nothing to fear from those network devices, and that monitoring them won't steal precious time from ensuring business services are up and users are happy.

Ruby Agent 2.4.21 is out with a bug fix, a new configuration option, and a debug option

As reported on Issue #228, if scout_apm is disabled on a node via the configuration monitor = false, we don't intend to install any instruments, but a few snuck in anyway. Since the rest of the agent isn't running, they (slowly but steadily) built up recorded info, but didn't purge it, causing a slow memory leak that became clear over the course of a week or two. We've stopped the offending instruments from installing themselves when Scout is disabled.