Operations | Monitoring | ITSM | DevOps | Cloud

Healthcare data sits at the top of the sensitivity hierarchy. Patient records are personal data under UK GDPR. Medical records are separately regulated under sector-specific frameworks. Clinical research data may be subject to research-specific rules. Genomics data carries residency implications that go beyond standard personal data protections. NHS data specifically is governed by frameworks that add UK public sector expectations on top of the healthcare-specific ones.

TLDR: When you work in Harness AI Chat, your work doesn't stop at Harness. Your pipelines live here, but the change you actually need to make might be a YAML file in GitHub, a Jira ticket, or a Confluence doc. So we built an MCP Gateway inside Harness that lets AI Chat reach those third-party apps for you: safely, under Harness's own access controls and secrets, and without dropped sessions across our distributed fleet. This is the story of what we built and why.

Budget season is starting and most finance teams are finding the AI line is the most evasive line on the page. You lived through the year. AI spend came in higher than planned and moved in ways nobody could foresee or forecast. And when the board asked what it produced, the honest answer probably was “we’re working on it.”

People run Codex on their own laptops. When Codex is signed in with a ChatGPT subscription, OpenAI’s own admin console shows who used it and how much: messages and credits. What it doesn’t show is what any of that usage was for, or how it compares to what your team spent on other AI tools. The CloudZero desktop agent for macOS installs on a Mac, sees the traffic from AI coding tools, and prices what those tools use.

AI is expensive because the model bill is only part of the cost. Three components set the floor: model subscriptions, per-token API pricing, and infrastructure. Three more make it move: adapting models to your business, catching and fixing errors, and rising energy and datacenter costs. Efficiency doesn't fix it, because cheaper AI gets used more, not less. Businesses are willing to spend on AI. Research from Deloitte found that in 2025, 85% of organizations increased their AI investments.

Most companies buy AI tools for developers and hope the impact shows up somewhere. A faster sprint. Fewer escaped bugs. Something. What they don’t have is a way to actually see it happening, which means adoption becomes a leap of faith instead of a measured bet. That’s the gap Kepler and GitKraken Insights close together, and it’s worth understanding as one story, not two separate product updates.

Synthetic monitoring has been a critical part of application reliability for years. It gives engineering and operations teams a way to proactively test applications, APIs, and critical customer journeys before users encounter problems. But there is a fundamental limitation with the traditional approach: Someone has to create the tests. As applications become more distributed and customer journeys become more complex, organizations can end up maintaining hundreds or even thousands of synthetic scripts.