Operations | Monitoring | ITSM | DevOps | Cloud

ChatOps can speed up organizations’ responses to user needs while relieving support staff of a lot of tedious activities. Many helpdesk or IT tickets are entered for routine end-user questions, such as finding out what hours you’re open or changing a password. However, organizations have also moved toward automating development and required operations through a process popularly known as DevOps.

Combining AWS Outposts Rack with Direct Connect optimizes performance for demanding enterprise workloads. Megaport’s Outposts Ready Direct Connect solution simplifies the networking side.

We are delighted to share the news that our integration with leading, real-time Application Performance Monitoring (APM) vendor Cisco AppDynamics is now listed on the AppDynamics Marketplace.

Why Remote IT Support: Many businesses across a variety of different sectors are choosing to outsource their technology needs through remote IT support. As a result, you tend to get quicker response times and sector-specific help when you work with remote teams. Additionally, remote work is highly attractive to a lot of skilled professionals, so you are much more likely to work with an expert in the field.

Mattermost v7.7 is generally available today. With this latest release, we’ve added new functionality to help teams accelerate productivity while ensuring data and infrastructure control to reduce security and compliance risk. The following new features are included (see changelog for more details).

Looking back on the last 18 months, it is abundantly clear that one piece of technology found its moment more than any other: cloud. Essential to modern computing, cloud provides the capacity for businesses to run workloads with the flexibility and scale many firms would struggle to achieve with on-premise infrastructure. According to Flexera’s 2021 State of the Cloud Report, 90% of firms slightly or significantly increased their cloud usage due to the pandemic.

In this blog, we’ll define platform engineering, outline its benefits for software development, explain how it intersects with DevOps, and identify the key components platform engineering needs to be successful.

With costs rising across the board, business leaders are seeking to become more savvy about their tech expenditure. It’s now well recognised that without proper oversight, cloud costs can easily spiral out of control, but reducing spend isn’t always easy. Understanding when and where to make changes to your infrastructure is what is key to maximising productivity and ROI from cloud infrastructure investments.

Success in this modern age of digital services and operations is found when businesses are able to prioritize effective digital processes. Because of this, IT teams are constantly looking for ways to improve their IT operations by making them efficient, reliable, and scalable. One way this is accomplished is through site reliability engineering (SRE). LinkedIn listed SRE as the 21st fastest growing job in the U.S. in January 2022. What is SRE, and why is it in such high demand?

The conflict between engineers and finance is notorious. Finance thinks engineers just want to build cool products regardless of the cost. Likewise, engineers often feel their every move gets monitored by hawkish finance employees who seem to only care about costs. How can you, as a leader, encourage both teams to work together harmoniously? And what can you do to diffuse the situation when engineers feel attacked for their infrastructure choices?