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The latest News and Information on AIOps, alerting in complex systems and related technologies.

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xmatters

AIOps - What It Is, Why It Matters, and Advice for Adopting It

Oct 12, 2021 By Rutuja Rajwade In xMatters

The link between DevOps and artificial intelligence for operations (AIOps) has only started to become clear within the last few years. Monitoring and alerting has evolved from a "black box approach," where you don't actually know what's happening, into observability, where you have access to data that provides everything you possibly need to know about your IT systems. How does AIOps come into play? AIOps is the practice of applying artificial intelligence, machine learning, and advanced analytics to automate and improve IT operations. Since it entered as a formal discipline with Gartner in 2016, IT teams have been trying to figure out how to employ it to make their lives easier.

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Should you care about AIOps? Obviously.

Oct 12, 2021 By ScienceLogic In ScienceLogic
There's a lot of hype in the marketplace about AIOps right now, and there's a lot of people who've got some interesting ideas about what it should be. The most common idea that I hear is that it's essentially a layer of AI magic that sits across everything that you've got in your IT tooling today and then make sense of all of that for you and then we'll decrease the number of incidents you have and reduce your MTTR...
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Global Manager: Operate Complex IT Environments Across SL1 Stacks In a Single View

Oct 12, 2021 By ScienceLogic In ScienceLogic
Customer Experience is at the heart of ScienceLogic product design, especially making the power of the SL1 platform easy to use. The latest release brings a slew of user interface (UI) and workflow improvements, as well as significant enhancements to the SL1 Global Manager. In this video you’ll learn how Global Manager allows teams to consolidate operations across multiple environments a single dynamic view. You’ll also discover how supporting distributed operations, regional data homing to support regulatory requirements like GDPR, multitenancy, and specialist team support is easier than ever with ScienceLogic SL1.
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Resolve Customer Cases Faster with Automated Case Management

Oct 12, 2021 By ScienceLogic In ScienceLogic
When problems occur, IT Operations must often address a recurring challenge first: wasted time. Before they can resolve the actual issue, they must manually collect critical diagnostic data from a variety of tools, open tickets, and finally route fully populated incidents details to the correct team for resolution. These delays extend service outages, increase operational costs, and worst, frustrate customers. In this video you’ll learn how ScienceLogic SL1 shrinks MTTR by automatically opening tickets, populating critical troubleshooting details, and route them to the right person at the right time.
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broadcom

AIOps Summit Recap: Why Observability is Key, and How to Get There

Oct 12, 2021 By Kieran Taylor In Broadcom

“It’s not rocket science.” In the past, we’ve all heard that statement made. Quite often, it’s applicable. It’s true we can overthink or unnecessarily overcomplicate matters. Don’t tell that to someone who’s responsible for network performance and continuity today, however.

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Resolve Actions Pro - Introduction to Action Tasks

Oct 7, 2021 By Resolve In Resolve
Learn more about what makes an Action Task in Resolve Actions Pro. Action Tasks are the fundamental building blocks of an automation or runbook. An action task performs a specific function, and usually returns some sort of output (so you use that data later on in your automation, or to change the flow of your automation).
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ScienceLogic

Facebook Outage: The Case for Configuration & Change Management

Oct 6, 2021 By Erik Rudin In ScienceLogic

In the age of cloud, digital transformation, application modernization, and the mobile economy, the network is the lifeblood behind enabling excellent customer experiences. Network Operations (NetOps) and IT Operations (ITOps) teams are constantly aware that a disruption in core network systems performance can have a massive impact on their business.

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