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The latest News and Information on IT Service Management, Service Desk and related technologies.

InvGate

What is Unified Service Management (USM)?

Jul 13, 2023 By Sophie Danby In InvGate
Unified Service Management or USM is a method (as in a set of practices, procedures, and principles) to simplify and standardize service delivery across organizations. As the world of Service Management has its eye on Enterprise Service Management, this holistic approach stands to shine. So, if you’re looking for an all-round system designed to boost your whole organization’s service operations, you’re in the right place.
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InvGate

Android Device Management: How to Manage Android Devices

Jul 13, 2023 By Melisa Wrobel In InvGate
Phones and tablets are a big part of our everyday functions. So, it’s no surprise businesses have incorporated them to carry out their tasks. In the realm of IT Asset Management (ITAM), Android Device Management emerges to make sure these types of assets are correctly managed and protected across businesses. This includes different activities that go from enforcing security policies to deploying applications and ensuring data protection.
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October is Cyber Security Awareness Month Ep. 18 | Security Insights Podcast

Jul 13, 2023 By Ivanti In Ivanti
Welcome to Security Insights: where best-practice cybersecurity meets the real-world risks, workplaces, and roadblocks you face every day. Join Chris Goettl, head of Endpoint Security Product Management, and Ashley Stryker, your cybersecurity "rubber duck", as they review the security strategies and tactics that truly matter to the information security teams protecting organizations, agencies, and businesses like yours.
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Infraon

What is a Fixed Assets Management System?

Jul 12, 2023 By Pon Vijaya Raghvan In Infraon
A Fixed Assets Management System is a comprehensive software solution or framework designed to assist businesses in effectively tracking, managing, and optimizing their fixed assets. Fixed assets are long-term resources that a company owns and uses to support its operations or generate income. These assets typically have a significant value and are expected to provide long-term benefits to the organization.
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almaden ai

Latest Collective IQ Release brings Alma Analysis

Jul 12, 2023 By Almaden AI In Almaden AI
Almaden Inc’s flagship product, Collective IQ® for Digital Experience Management, recently underwent a transformative update. Providing extensive data collection and analysis, aided by the incorporation of generative AI, Collective IQ® introduces a new level of simplicity to the task of ensuring company employee productivity and job satisfaction. Greatly enhanced detailed data drill-downs take the guesswork out of decision-making and speed troubleshooting.
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solarwinds

Micro-Outages Uncovered: Exploring the Real Cost of Downtime for Your Business

Jul 12, 2023 By Sean Sebring In SolarWinds
Unplanned downtime is an eventuality every business tries to avoid but will face. In today’s digitally interconnected world, outages can be particularly damaging, especially if the business is unprepared. Not only can outages cause employee frustration and anger customers, leading to numerous intangible costs like lower satisfaction hurting a company’s reputation, but the loss of employee productivity caused by unplanned downtime can significantly affect the bottom line.
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InvGate

InvGate Enters a New Era: Our First Institutional Funding Round

Jul 12, 2023 By Ariel Gesto In InvGate
Fourteen years after it all started – and with several previous phases or "eras" on our backs – we're entering what is probably (up to now, at least) the most promising stage of InvGate. After much thought and deliberation, I'm proud to announce that we have found the right partner to help us take InvGate to the next level.
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servicenow

ServiceNow is a Visionary in the Gartner Magic Quadrant for Application Performance Monitoring and Observability

Jul 12, 2023 By Ben Sigelman In ServiceNow

I’m thrilled to announce that ServiceNow has been recognized as a Visionary in the 2023 Gartner® Magic Quadrant™ for Application Performance Monitoring (APM) and Observability. We believe this validates our strong vision and unique ability to help customers bring unified telemetry into their existing ServiceNow® Event Management and Service Operations solutions, reduce mean time to resolution (MTTR), and accelerate innovation.

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Datadog Service Catalog Demo

Jul 12, 2023 By Datadog In Datadog
See what it’s like to have a central hub for all service knowledge alongside real-time observability data, including ownership, reliability, performance, and security, all in one place. With Service Catalog, you can not only better evaluate your system’s production readiness and adherence to industry best practices at scale with Scorecards, but also better understand the interrelationships between different microservices, or capture the cascading dependencies, between services and teams.
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servicenow

4 ways CIOs can overcome critical operational challenges

Jul 11, 2023 By ServiceNow Blog In ServiceNow

Chief information officers (CIOs) are well aware of mounting pressure to do more with less. They operate against a competitive backdrop rocked by tough economic headwinds, rising technology costs, and a competitive talent market. Fortunately, IT leaders are an enterprising group. They constantly look for innovative ways to overcome operational challenges, drive their business forward, and create value for customers and employees alike.

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