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The latest News and Information on IT Service Management, Service Desk and related technologies.

InvGate

What is ITIL Service Operation? Functions, Processes, and Best Practices

Jun 15, 2023 By Sophie Danby In InvGate
ITIL service operation is the fourth stage of the service lifecycle. It's responsible for the day-to-day support and maintenance of all IT services. Done well, it can protect the live environment, restore service quickly in the event of incidents, and investigate the root cause of preventable incidents. In the following article we will see how service operations work, the benefits it can bring to your organization, and its main functions and processes.
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AI vs. AI: The Future of Cyber Security Podcast Ep. 14

Jun 15, 2023 By Ivanti In Ivanti
Welcome to Security Insights: where best-practice cybersecurity meets the real-world risks, workplaces, and roadblocks you face every day. Join Chris Goettl, head of Endpoint Security Product Management, and Ashley Stryker, your cybersecurity "rubber duck", as they review the security strategies and tactics that truly matter to the information security teams protecting organizations, agencies, and businesses like yours.
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Asset Lifecycle Management: A Complete Guide for 2023 | Infraon

Jun 15, 2023 By Infraon In Infraon
This comprehensive video guide will glimpse Asset Lifecycle Management (ALM) and its significance in 2023. ALM assists firms in managing asset acquisition, maintenance, and disposal, resulting in increased operational efficiency, higher ROI, and decreased downtime. The asset management lifecycle is divided into six stages: planning, procurement, deployment, utilization, maintenance, and disposal. Learn about the advantages of ALM, such as cost control, increased efficiency, compliance, risk management, sustainability, and better planning.
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A CIOs Perspective on ITSM

Jun 14, 2023 By Ivanti In Ivanti
In this video, Bob Grazioli, Ivanti’s Chief Information Officer, explains how Ivanti's ITSM environment has been expanded to include lines of business workflows and security. You’ll also learn how ITSM can accumulate vulnerabilities in tickets during the build process, allowing for insights into the severity of the tickets and for secure deployments into the operating environment.
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How to Use Service Tickets to Improve Your Digital Employee Experience

Jun 14, 2023 By Ivanti In Ivanti
What can you expect when you shift ITSM to the rest of your organization? Watch Bob Grazioli, Ivanti's Chief Information Officer, break it down in this video. Explore how the move from on-prem to the cloud has driven improvements in the employee experience and IT efficiency at Ivanti.
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ivanti

Why IT Asset Discovery Is the Foundation of a Risk-Based Vulnerability Management Program

Jun 14, 2023 By Ivanti In Ivanti

With over 236,000 total vulnerabilities currently known – and an average 61 new vulnerabilities added every day to the NVD – it’s impossible to remediate every single CVE or threat vector that appears. So, how do everyday organizations handle the continuously growing threats to their organization’s end users, customers and data – especially across an increasingly hybrid and remote Everywhere Workplace?

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ivanti

Three Reasons Endpoint Security Can't Stop With Just Patching

Jun 14, 2023 By James Saturnio In Ivanti

With remote work now commonplace, having a good cyber hygiene program is crucial for organizations who want to survive in today’s threat landscape. This includes promoting a culture of individual cybersecurity awareness and deploying the right security tools, which are both critical to the program’s success. Some of these tools include endpoint patching, endpoint detection and response (EDR) solutions and antivirus software.

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