Operations | Monitoring | ITSM | DevOps | Cloud

Though change is not a new concept in IT -- one might say it is intrinsic to the very nature of it -- the rate of change has accelerated dramatically over the last few years. We’ve recognized that people are everything and that we need to use technology to do more of the heavy lifting. This blog will look at how to automate customer service, streamlining IT support and improving your organization’s overall service delivery.

If you’ve never searched for ways to improve help desk efficiency, do you really work in IT? For experienced IT leaders and L1 agents, it’s a familiar problem. It usually sounds something like this.

The Now Platform® San Diego release is generally available (GA) with many new enhancements to help people work fast, easier, and more efficiently. I’m excited that GA day is here, knowing my team helped deliver another great release. In my career as a ServiceNow upgrade program manager, I’ve managed upgrades for 13 releases—three as a customer and 10 within ServiceNow. Generally, on GA day, my team’s work is complete, and we’re already preparing for the next release.

The world of work is changing faster than ever, but one thing remains the same: When technology unleashes human creativity and passion, everyone benefits. In this spirit, I’m proud to introduce the Now Platform® San Diego release, available today. The San Diego release features advanced hyperautomation capabilities and a sleek, intuitive design.

I fell in love with San Diego on my first visit in 1996. I could imagine calling it home. A laid-back lifestyle, an amazingly diverse community, sea breezes—what else could a systems engineer from gray England want? Back then, San Diego wasn’t exactly a hub of innovative technology. So, when Fred Luddy founded ServiceNow in San Diego, he forged a new path. In fact, he was ahead of his time in many ways.

Are you running a local Small Business Development Center (SBDC)? There has never been a better time to embrace the potential of cloud technology solutions. To successfully provide small business owners and entrepreneurs with the skills and resources they need to succeed, you must have access to robust cloud solutions to accelerate your operations. ‍ In this turbulent economic environment, it’s never been more important for entrepreneurs and small business owners to have a local SBDC.

In an industry already loaded with jargon, it's easy to feel overwhelmed. If you've never heard of Configuration and Change Management (CCM), you might be wondering: Is it the same as run-of-the-mill change management? Is it a combination of the dual concepts of change management and configuration management? A new, third thing entirely? Our guide will help you navigate these troubled waters with ease.

As economies gradually open up, it is becoming clearer that the hybrid work model is here to stay for increasingly more organizations. This has increased the need for cross-departmental collaboration between IT and the facilities team. During pre-pandemic times, IT teams in several organizations relied on the facilities team to maintain the upkeep of workplace assets such as printers, projectors, and monitors.