Operations | Monitoring | ITSM | DevOps | Cloud

IT incident management is a fundamental operational process designed to ensure rapid service restoration. This process is typically assigned to the help desk but is also very much entrenched in the day-to-day of DevOps. When incident management goes right, service is restored quickly and the impact on productivity, continuity, and customer satisfaction is minimal.

At Google Cloud, we strive to bring Site Reliability Engineering (SRE) culture to our customers not only through training on organizational best practices, but also with the tools you need to run successful cloud services. Part and parcel of that is comprehensive observability tooling—logging, monitoring, tracing, profiling and debugging—which can help you troubleshoot production issues faster, increase release velocity and improve service reliability.

Regulatory compliance is time-consuming and expensive. A recent survey of IT security professionals found that, on average, organizations must comply with 13 different regulations and spend an average of $3.5M annually on compliance activities, with audit-related activities consuming 232 person hours per year. With a team of five people, that adds up to 1.5 months a year devoted to audit-related activity. That’s a lot of hours that could have been spent on initiatives driving customer value.

DevSecOps — or the merging of Ops and Security — has been at the center of discussion for the better part of the outgoing decade. Today, the complexity of infrastructure change, demands security and DevOps teams to work together more efficiently. But there are hurdles to adoption of DevSecOps as a methodology. Cloud-native applications often live in multiple clouds across data centers, co-location, and public clouds.

Making predictions is a tricky business at the best of times, but especially after a year that turned the world upside down. Even so, we have decided to talk to the IT leaders and discover what we should get ready for in 2021. With technology development, COVID-19 impact, and the new cybersecurity issues happening in the world, the IT engineers responsible for the IT infrastructure monitoring should be always ready to adapt to the new challenges.

We’ve released version 1.5 of the HAProxy Kubernetes Ingress Controller. This version unlocks access to the raw HAProxy configuration language for power users to gain more control. You can also enable mutual TLS authentication between the ingress controller and services, enforce Basic authentication, and return custom error pages to users.