PD Summit21: Migrating to L1 Support to PagerDuty
Learn how Maersk transitioned from operating with an L1 support team to using PagerDuty to drive an efficient operational support model.
In this talk you will learn how implementing PagerDuty within the platform SRE team was part of a major re-org with the goal of driving a new operations model for a highly available (99.999%) platform that lead to outstanding results. At Maersk, we saw increased efficiencies and reduced TTR along with other significant advantages of using PagerDuty from both on-call and management perspectives.
To learn more about PagerDuty, visit www.pagerduty.com.