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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

pagerduty

SRE agent vs. traditional engineer: 7 key differences

Apr 27, 2026 By Sam Chun In PagerDuty
The role of a Site Reliability Engineer (SRE) is evolving. The focus has shifted from simply working harder during an outage; A new kind of teammate is here to help: the SRE Agent. But what are the key differences when you compare an SRE agent versus a traditional site reliability engineer? This isn’t just a superficial change. It signifies a fundamental alteration in how teams construct and sustain dependable services.
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Do Hospitals Still Use Pagers in 2026? Why They're Not Secure (And What's Replacing Them)

Apr 27, 2026 By OnPage Corporation In OnPage
Are hospitals still using pagers in 2026? The answer might surprise you. In this video, we break down why hospital pagers are still used today, the security risks of pagers, and whether they meet HIPAA compliance standards. While pagers have long been trusted for their reliability, many healthcare organizations are now re-evaluating their role in modern clinical communication. We also explore why pagers are considered insecure, including the lack of encryption, no read receipts, and limited communication capabilities, all of which can impact patient care and coordination.
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obkio

What Is Mean Time to Resolve (MTTR)? (And How to Improve It)

Apr 24, 2026 By Andrii Kernitskyi In Obkio
Every minute a network incident goes unresolved costs your company money. Lost productivity, missed SLAs, degraded user experience, and, in other cases, direct revenue loss. For IT teams and network admins, the pressure to resolve incidents fast isn't just operational, it's existential.
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solarwinds

13 Best Incident Management Software Compared in 2026

Apr 24, 2026 By Staff Contributor In SolarWinds
Every minute of downtime costs your organization money. Sometimes a lot of money. Gartner puts the average cost of IT downtime at roughly $5,600 per minute, and that number climbs fast when a major incident hits and your team is still scrambling to figure out who owns the problem. That’s where incident management software earns its keep. When something breaks at 2 a.m., you don’t want to be hunting through email threads figuring out who’s on call.
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onpage

Best Call Routing Software for On-Call Teams in 2026 (After-Hours & Emergency Routing)

Apr 24, 2026 By Ritika Bramhe In OnPage
Most teams don’t go looking for “call routing software.” They’re trying to solve something more immediate: calls coming in after hours, no clear owner, and something important getting missed.
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onpage

Do Hospitals Still Use Pagers in 2026? Pager Replacements

Apr 24, 2026 By Michelle Chua In OnPage
Remember the small rectangular devices that could receive short messages? Some may think of it as an outdated device that people have long forgotten about, while others still use it to this day. Pagers, although becoming less and less relevant, are still used by many large hospitals that deem them an essential tool for their day-to-day critical communication. But in 2026, are there pager replacements in the market?
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Incident.io

What does using AI for post-mortems actually mean?

Apr 23, 2026 By Article In Incident.io
Everyone is using AI to help with post-mortems now. The pitch is obvious: post-mortems are time-consuming, the blank page is brutal, and AI is very good at producing structured, confident-sounding documents quickly. We're not here to push back on that. We've built AI into our own post-mortem experience, pulling your Slack thread, timeline, PRs, and custom fields together and giving your team a meaningful starting point in seconds. We think that's genuinely valuable, and the teams using it agree.
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Incident.io

How it feels to run an incident with Investigations

Apr 23, 2026 By Article In Incident.io
We've been building the broader incident.io platform for several years now, and one thing we've learned is that UX matters more here than almost anywhere else. When an incident fires, there's no room for poorly designed interfaces or fumbling through features you haven't touched in a while — every second of the incident response lifecycle counts. The product has to be ergonomic: easy to pick up, easy to navigate, with the right things at your fingertips at exactly the right moment.
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