Operations | Monitoring | ITSM | DevOps | Cloud

It’s 10am, your coffee is ready and piping hot, and you have just been paged. Looks like is down, and customers are starting to notice. With no time to lose, you open up your organization’s incident declaration form and you spend the next thirty minutes filling out the fifteen required fields, while the incident grows bigger and more complex, messages are rolling in, and your coffee grows cold.

The most frenzied shopping day of the year – Black Friday – is fast approaching, and businesses around the globe are bracing themselves. However, imagine this – a massive number of eager shoppers ready to snag the hottest deal, and just when your website should be working at its best, it crashes, leaving behind frustrated customers and potential revenue slipping through your virtual fingers. This scenario is not entirely fictional.