Reliability is more important than ever. As users depend on services more and more, and competition in every sector grows, a great digital experience becomes the baseline for expectations, not the ceiling. It’s crucial to invest in making your software reliable enough to keep customers happy. ‍ But what does investing in reliability look like?

We constantly update the platform to provide the best-in-class experience to our users. These updates are not something that we feel is right for the client; these updates are based on the user data, behavior, and requests that our users provide. We are always excited to bring new updates and share them with people but this one is special! We bring to you Zenduty Web v2.0!

During an incident, time is fungible. At points it seems to go way too fast, and at times it seems like an eternity for a command to complete. More importantly, however, is how it feels to be in an incident. It’s a heightened state of being, where any and every piece of information could be “the one” that helps crack open what is really going on. Likewise, there is an inherent distrust of incoming information.

Our May update brings Signl templates for manual alerting, improvements for duty scheduling and various enhancements in the web portal. Another new feature is the possibility to notify through calling landline numbers. All details can be found in this blog article.

Security Information and Event Management (SIEM) technology has become a fundamental part of identifying and guarding against cyber attacks. It is one of the essential technologies powering the modern security operations center (SOC). SIEM is an umbrella term that includes multiple technologies, including log management, security log aggregation, event management, event correlation, behavioral analytics, and security automation.

Today, Derdack SIGNL4 (www.signl4.com), provider of critical alerting and anywhere incident response for SecOps teams, announced it has joined the Microsoft Intelligent Security Association (MISA), an ecosystem of independent software vendors and managed security service providers that have integrated their solutions to better defend against a world of increasing threats.

Some critical events may be familiar to organizations, they may happen repeatedly or even on a set schedule. Others may present new challenges that responders haven’t seen or experienced before. In a worst-case scenario, events could even happen concurrently, forcing responders to split their attention while trying to anticipate and account for the combined effects.

To protect the availability of the services your customers rely on, AIOps adoption is an imperative for large enterprises. Interlink Software’s AIOps platform applies machine learning to automate ITOps; reducing alert noise, performing event correlation, anomaly detection and root cause determination. As the world emerges from the Covid-19 pandemic, organizations are increasingly embracing the flexibility of home and hybrid working.

Curious about the post-incident review process? We give a complete explanation of post-incident reviews and why they are important and discuss best practices. What is a post-incident review? A post-incident review is an evaluation of the incident response process. The goal of the process is to have clear actions to improve the incident response process and to also help prevent further incidents.