The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
I recently had a call with a long-term customer who had been using Enterprise Alert for years without any major incidents. But in light of a recent proactive monitoring project, he also revisited Enterprise Alert and reached out to me to ask for my opinion on how he could improve the monitoring of Enterprise Alert from within the solution.
To many, incident management and operations management may seem similar though they differ significantly. This difference, which lies in their end goals, also suggests that operations management is much more than incident management. To better understand why, it helps to look at the purpose of each one.
Digital service providers (DSP) are valued for their ability to provide access to digital content on demand. A high-quality customer experience and instant access to digital services are the greatest expectations of consumers and vital aspects of successful DSPs. Therefore, it's crucial that incidents, when they occur, don't impact your operations. With a robust incident management strategy, DSPs can provide their teams with tools for automating, coordinating, and quickly resolving issues without-or with minimal-service interruptions.
