Jake Cohen talks to Scott McAllister about automation in PagerDuty and the advancements in Automated Diagnostics.

Follow our Twitch channel for more live streams: https://bit.ly/3FqonQq

Check out the @Rundeck Twitter account and these posts in the Season’s Freezings series:

• Damon Edwards’ post about Toil: https://bit.ly/3uuJb4R
• View our webinar, “New Best Practices for Designing Self-Service Automation for IT Processes”: https://bit.ly/3BgX7Dn

Time Stamps:

0:00 - Intros/Announcements

4:30 - Jake's Intro

5:00 - Automated Actions & Process Automation

5:57 - What gets Jake excited about automation

7:08 - Collection of collective knowledge

8:20 - Engineers don't document

9:20 - Writing Scripts vs PagerDuty Automation

11:45 - Where Automated Diagnostics Fits

13:35 - Solves problem of Where to Start

15:30 - PagerDuty groups incidents to help you

17:30 - New Features in Automated Diagnostics

17:48 - Library of Prebuilt Automated Solutions

18:30 - Progress Badges

19:10 - Solution Guide

20:15 - Automated Diagnostics Demo

25:00 - Capture State of an Incident

28:20 - Logs & Monitoring Not Deep Enough

31:00 - Automated Diagnostics and Real-time updates

34:27 - Demo: Automated Diagnostics in Timeline

38:50 - Resources to get started

41:48 - Outro

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#Automation #IncidentResponse #IncidentManagement