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The latest News and Information on Helpdesk, Service Desk, IT Helpdesk.

ServiceNow and AWS launch Cloud Call Center solution

Now more than ever, businesses are challenged to transform themselves into digital organizations to better serve employees, customers, and partners, more proactively, and in a more personalized way. Modern IT support is business-critical, and the demands on IT are growing exponentially, particularly amid the “new normal” of remote work. At the same time, business leaders are racing to envision and implement what their future work environments will look like.

[Webinar] Solve process-based problems to transform IT organization

This on-demand webinar covers:

  1. The challenges organizations face in their journey to compliance and how to handle them
  2. How to bring accountability and clarity to your processes
  3. A unique approach to customized risk assessment
  4. Approaching regulations and standards: Case studies of the GDPR and ISO 27001
  5. A framework to help you build a platform for compliance

New partner app helps banks process emergency loans

ServiceNow partner INRY has released a Small Business Loan Management app based on ServiceNow® Customer Service Management (CSM) technology. This digital workflow solution delivers transparent, compliant and efficient lending experiences. The goal is to reduce bank overhead and small business distress during the COVID-19 pandemic.

7 ITIL® 4 tips for service professionals by the ITIL 4 co-author | ITIL 4 overview, benefits & more

Presented by Barclay Rae, ITIL 4 co-author and a well-known ITSM consultant, this webinar focuses on the practical application of ITIL 4, using value streams, and the various areas of professionalism that are now included as part of the ITIL 4 portfolio.