Operations | Monitoring | ITSM | DevOps | Cloud

A network outage for an organization is more than just a pesky annoyance. Not only does a business have to bear the cost of the downturn, but it must endure negative user experiences that damage the organization's reputation. One of the most common causes of network interruptions is network packet loss. Packet loss is caused when the data packets carrying the information over the internet or any packet-switched network fail to reach their destination in an expected timeframe. This latency disrupts communication and serves as a trigger for a potential outage.

Here's the question of the hour. Can you use serverless Elasticsearch or OpenSearch effectively at scale, while keeping your budget in check? The biggest historical pain points around Elasticsearch and OpenSearch are their management complexity and costs. Despite announcements from both Elasticsearch and OpenSearch around serverless capabilities, these challenges remain. Both of these tools are not truly serverless, let alone stateless, hiding their underlying complexity and passing along higher management costs to the customer.

In this article, we delve into the extraordinary world of Generative AI and its profound impact on IT departments. As technology evolves at an unprecedented pace, IT professionals face the tremendous challenge of keeping up with complex systems and demanding tasks. However, with AI by their side, IT teams can unlock a realm of possibilities, empowering them to optimize performance and streamline operations. Join us as we explore the potential of Generative AI, uncovering its ability to revolutionize IT departments and ultimately, unleash unprecedented levels of productivity and efficiency.

Navigating On-Call rotations can often feel like taming a storm of alerts and constant disruptions, leaving teams overwhelmed and stressed. Hence there is a need to streamline On-Call rotations and leverage concerned software to restore order and peace. In this guide, you'll explore practical tips, best practices, and smart strategies to transform your Incident Management process. Let's get to a more efficient On-Call experience.

E-3 Magazine, in the June 2023 issue, featured a cover story about Avantra and the collaboration with our customer Nagarro. Reason enough to let the mind wander a bit and write a little more about this exceptionally good collaboration. It all started in 2013, back when CIBER Managed Services GmbH and our solution was not yet called Avantra, but Xandria. From the initial product presentation in Freiburg im Breisgau, my hometown, it was easy to see how well the attendees understood the solution, and from the questions and answers, it became clear how well we, at Avantra, knew the problems of a fast growing managed services business.

Slack workflows can play a pivotal role in automating aspects of your operations. At the core of operational excellence is an unwavering commitment to efficiency. Leveraging Slack workflows is an easy way to bake efficiency into your workflow processes. If you are looking to begin embracing automation and don't know where to start, examining your existing technology stack is the best place to begin. As of 2023, Slack has an impressive 20 million active users.

Regardless of whether you are a system administrator or an end-user, convenient and secure access to essential apps and desktops is essential to perform your tasks efficiently. Due to the new imperative of working remotely, virtual desktop infrastructure (VDI) solutions such as VMware Horizon, Citrix VDI, and many more have significantly boosted over the past few years. In fact, the VDI market is expected to grow from about $14 billion in 2022 to about $50 billion by 2030. Today we want to take a closer look at VMware Horizon, the importance of having proper monitoring, and what options to choose from.

In the rapidly evolving landscape of AI applications, the need for a knowledge base, especially the AI-Powered Knowledge Base, has become crucial to harness the full potential of generative AI and its integration into customer service.