For years, high-trust organizations relied on Hipchat for team messaging because—unlike many popular messaging platforms—it could be hosted on-premise or in a private cloud. In July 2018, however, they found out that Hipchat would be decommissioned this year. In search of a secure messaging solution to replace Hipchat, many of these companies have migrated to Mattermost, the open source messaging platform designed for DevOps teams.

Mattermost dot release 5.12.1 for Team Edition (TE) and Enterprise Edition (EE) is now available for download. If your deployment is affected by issues this dot release fixes, upgrading is recommended. Otherwise, you can upgrade to the next monthly release which also includes these fixes. This version resolves the following bugs in the Mattermost 5.12 release:

One of the biggest challenges with text-based communication is that oftentimes context, emotions, and intentions can get lost in translation. On the other hand, when we speak to one another, we have the advantage of inflection, tone, and body language to help convey our points effectively. Historically, adding context to text-based communications involved writing HTML code—something that was a bit too complicated for the average internet user.

We are releasing a recommended security update via Mattermost Team Edition 5.11.1, 5.10.2, 5.9.2 and 4.10.10 (ESR) and Mattermost Enterprise Edition 5.11.1, 5.10.2, 5.9.2 and 4.10.10 (ESR). This security update addresses a medium-level vulnerability discovered during a security research review by Zonduu.

Companies are always looking for cutting-edge technologies that can revolutionize the ways of doing business. Customer service continues to remain an important element for businesses of all sizes. The latest technology that promises to improve customer service levels by leaps and bounds is automated bots in messaging apps like Facebook Messenger.