Nearly two years ago, I joined PagerDuty as an Agile Coach with limited experience working with Kanban delivery teams. I started coaching two Scrum teams, but as soon as my teams got word that their peers using Kanban were happier and higher-performing, they pushed for the switch. Today, nearly all delivery teams here have transitioned from Scrum to Kanban.
We’re delighted to announce that ServiceDesk Plus, our flagship IT service management (ITSM) solution, received PinkVERIFY 2011 certification for its IT asset management (ITAM) processes. This adds to ServiceDesk Plus’ existing PinkVERIFY certifications for its incident management, request fulfillment, and change management processes.
No matter what tools your team uses, more effective collaboration results from sharing information and context, being able to react quickly, and automating repetitive processes. Development teams move faster when they can consolidate information in one central hub and can reduce context switching by switching less between different tools.
