The Requester Mobile App
The SolarWinds® Service Desk mobile app can help requesters contact IT for technology needs. Watch this video to learn how to submit incidents, check request status, and contact IT on the go.
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Mattermost-Jitsi: Open source, self-hosted alternatives to Zoom and Slack
Mattermost and Jitsi—open source, self-hosted alternatives to Slack and Zoom—now integrate! With the Mattermost Jitsi plugin, Mattermost users can now instantly launch secure Jitsi voice, video and screen-sharing calls, either on-prem with the self-hosted Jitsi software or via the cloud with Jitsi Meet.
A complete solution for installing Mattermost: Introducing Mattermost Omnibus
Some time ago, a group of Mattermost contributors sat down to think about how to improve the installation and maintenance flow of the platform. Managing a Mattermost install is quite straightforward already thanks to its binary distribution, but you still need to install and manage the different components that surround the application itself: the database, the web proxy, and the SSL certificate.
The change-maker's guide to pitching your project idea
This is it! This is the project you’ve been waiting for. The one that’s going to define your career and challenge you and totally transform “the way things are done around here.” The project your team will point to five years from now as the inflection point that ushered in a new era of awesome. If, that is, you can get the project approved, prioritized, and properly resourced.
Knowledge Management: An ITSM Lifeline to Connect Remote Employees
Knowledge management is a cornerstone of IT service management (ITSM). It provides technical guidance, steps to best troubleshoot issues, and in some cases an outlet to expand on tribal knowledge. Not only can knowledge content help drive self-service and employee empowerment, aiding in case deflection, but it can also serve as an extension of your organization’s culture.
10 CRM Solutions for WooCommerce Store
For a business to be successful, customer relationship is a determining factor. No matter how big your venture is, without an efficient customer-business relationship it will surely suffer a crash in revenue at some point. This is particularly valid for online businesses and e-commerce stores that offer direct retail service to consumers. They have a larger customer base and it’s very hard for such platforms to manage every aspect of the retail.
Prescription for Safe Reopening: Pivot Fast, Listen Closely, Adapt Along the Way
As colleges and universities work through their plans for a safe reopening this fall, they’re realizing that one of the most profound impacts of the COVID-19 pandemic has been the system shock it delivered to the planning process. Post-secondary institutions have always had to be masters of innovation.
GitKraken Git GUI v7.3: GitHub Issue Tracking Integration
Mighty Keif the Kraken has reached across the interweb to join tentacles with his good friend Mona the Octocat once again. 🦑🤝🐙 But this time, it’s all about the issues. The GitKraken Git GUI now supports issue tracking integrations for GitHub and GitHub Enterprise! If you already use GitKraken to manage your GitHub repositories, optimize your workflow even further with new benefits offered in GitKraken Git GUI v7.3.
Vulnerability assessment | ManageEngine Vulnerability Manager Plus
ManageEngine Vulnerability Manager Plus is a prioritization driven threat and vulnerability management solution for enterprises with built-in remediation. This video covers how you can utilize Vulnerability Manager Plus to discover vulnerabilities, put them in context to understand their impact and urgency, and swiftly remediate the imminent vulnerabilities with a built-in patching workflow.
How to automate across Jira & Gitlab (Cloud)
We recently released new Jira automation triggers that allow you to automate your work directly from Gitlab (and BitBucket, Github) to Jira Cloud. Now Devs can focus on code instead of switching context and project owners will know Jira is always up to date. In this webinar, co-hosted with Gitlab, learn four use cases to help get you started.