Operations | Monitoring | ITSM | DevOps | Cloud

Open source companies are amazing places to work for engineers. Your work is showcased to the world through private open source companies like GitLab and HashiCorp (makers of Terraform and Vault), and through public ones like Elastic, GitHub, and RedHat—all of which have enormous impact.

We’re delighted to present the all-new SupportCenter Plus. It comes with the powerful capabilities you’ll need to provide exceptional customer support. This help desk software isn’t just effective and feature-rich—it’s also quite cost-efficient. Wondering what awaits you in SupportCenter Plus 11.0? Let’s take a look.

The one I’m talking about was a meeting with my boss in one of those conference rooms with clear walls, like a fishbowl, when she told me I didn’t get promoted. I’d had a fun, intense, wild ride working at a late-stage startup. But three years later, I felt like a shell of a person. I was commuting ninety minutes each way to work. I was feeling uninspired, dreading the relentless marketing campaign cycles that at one time were exciting.

The ultimate goal of writing tests should be improving the user’s in-app experience and increasing developers’ confidence in shipping new or improved apps. The Mattermost team has been continuously writing different types of tests to improve the product. Such extensive automated testing has enabled them to ship a new release—with new features and improvements—every single month for the last few years. Thousands of developers contribute to the codebase.

We’ve all been on two types of projects: ones that ran smoothly, and ones that crumbled to pieces. While there are lots of contributing factors in each case, I’ll go out on a limb and say that project ownership (or lack thereof) is what makes the biggest difference.

Nimbella and Mattermost today announced that they are offering a solution that allows any enterprise using Mattermost to easily build and run custom slash commands and apps with enterprise security capabilities.

Mattermost Release v5.26 is generally available today. The new feature release offers enhancements to member and channel management, logs, channel sidebar, help, and the mobile app. The release includes the following new features.

The global health crisis of 2020 has changed the ways tech experts are able to share their expertise. Community leaders who formerly taught technical workshops at local Meetups and big in-person conferences are forced to find new ways to connect with audiences. But the technology industry is agile and adaptable, and innovators and educators aren’t letting distance stop them from spreading knowledge. A new world of digital events has been born.

While working from home is the new normal, communicating and collaborating virtually hasn't become any easier. And for developers, being productive while at home has its own set of challenges (we're thinking of things like figuring out how to pair program over Zoom or how to make do with only a single monitor). In times like this, our engineering team has been relying on one short-cut towards productivity: the Bitbucket Cloud bot for Slack.