Operations | Monitoring | ITSM | DevOps | Cloud

6 incident management hacks to implement using ServiceDesk Plus Cloud

Ever wondered how enterprises like Zoho, with over 50 SaaS applications and more than 180,000 customers, handle the spectrum of IT incidents they face? Download this free e-book now to get an insider look into the incident response and management processes that Zoho has perfected over the years.

5 Keys to Simple Project Management

Project Managers are presented with some challenging tasks which can hinder the success of the project. Some of the most prevalent challenges that keep project managers on the ball involve making sure the project is on track, within the assigned budget, keeping up with the project's pace, and managing resources.

6 Tech Tools to Streamline Your Remote Workflow

‍ Thrust into the unfamiliarity of remote work, a huge number of industries around the globe have had to adapt to life away from the office. COVID-19 has prompted a surge in remote work like we have never seen before, with much of the American workforce being left with no choice but to work from home. In fact, the pandemic has ensured that tech priorities shifted for 95% of companies.

How to make remote meetings work during lockdown

Many people think because we’re an online business, with technology at the heart of everything we do, we’d be better placed than many to make the transition from in-person meetings to virtual meetings during the pandemic. Whilst we have made that leap and made it work well, it’s not because we’re au fait with tech and the latest tools, it’s quite the opposite.

Streamline project management with advanced analytics for Jira Software

Managing projects isn’t an easy task, particularly if you’re managing parallel projects with inter-team dependencies. Lack of visibility coupled with difficulty in obtaining the right metrics on time can make it nearly impossible for project teams to track issues, action items, and risks, often resulting in projects running behind schedule, overshooting budgets, or worse, getting stalled due to unforeseen problems.

What Is Ticketing Software?

When something goes wrong with a user’s device, who do they turn to for help? Maybe an employee walks up to their favorite IT team member’s desk or sends them a Slack message. They may even try to find a DIY solution by browsing the web. Though these methods may ultimately give the user the result they’re looking for, they aren’t necessarily the most effective way to handle technology issues.

Mattermost and moderation: Managing access for a more welcome experience

One of the greatest values Mattermost provides to users is the ability to create a space for discussion, issue tracking, and succinct communication, which is made possible by administrators managing access. Our goal is to create a safe and secure communication platform for all of our users. This often comes with the need for tools to help ensure users are communicating in line with the culture of the organization or community to ensure a welcoming and inclusive experience for all.