Get your free incident management handbook - https://mnge.it/get-ebook-now. Ever wondered how enterprises like Zoho, with over 50 SaaS applications and more than 180,000 customers, handle the spectrum of IT incidents they face? Download this free e-book now to get an insider look into the incident response and management processes that Zoho has perfected over the years.

In this session, we will discuss how service desk teams can better manage incidents and expedite service restoration by implementing several hacks with ServiceDesk Plus Cloud. From multichannel incident creation to out-of-the-box automations and KPI dashboards, learn how to prime your service desk to tackle incidents faster and reduce service outages with ServiceDesk Plus.

Key hacks that will be covered in this masterclass:
Hack 1: How to be within easy reach of your users
Hack 2: How to capture every detail about an incident
Hack 3: How to automate manual tasks
Hack 4: How to collaborate with other users
Hack 5: How to be resourceful
Hack 6: How to evaluate your performance

Watch the entire Masterclass Season 3 here - https://mnge.it/MC-S3-Cloud
Watch the entire Masterclass Season 2 here - https://mnge.it/MC-S2-Cloud

Watch related videos:

Hack your service desk for the new normal (Cloud) - https://youtu.be/TWPSKJza44w
Managing major incidents with ServiceDesk Plus Cloud - https://youtu.be/2do7fFq8XBw
Incident management: Building a highly responsive service desk - https://youtu.be/s8Zy_GT69T8
Service request: Simplified employee onboarding - https://youtu.be/7N_r53eKVEw
Extend ITSM best practices beyond IT - https://youtu.be/tuao2_yzEIw

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