Operations | Monitoring | ITSM | DevOps | Cloud

December 2024

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Top 10 Platform Engineering Platforms for 2024 (September Edition)

Platform engineering is rapidly evolving as businesses look for more efficient ways to manage infrastructure, automate workflows, and improve developer productivity. In this edition, we'll explore the top 10 platform engineering platforms for September 2024, optimized for scalability, automation, and ease of use. These platforms empower developers to focus on building code while platform engineers handle infrastructure with reduced complexity.
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How Log Analytics Powers Four Essential CloudOps Use Cases

Cloud computing shapes the ability of enterprises to transform themselves and effectively compete. By renting elastic cloud resources, enterprises can support new customer platforms, distributed workforces, and back-office operations. The cross-functional discipline of CloudOps helps enterprises manage cloud resources by optimizing applications and infrastructure. But, none of this can be done without the right strategies and techniques to analyze your application telemetry data - primarily logs and events.

Customer Experience Software - 5 Reasons To Use In Your Company

Are you looking to boost customer retention and reduce customer churn? The effects of having low customer lifetime value can be detrimental to a business. If you want to squeeze more value out of customers, you must find ways to increase their engagement. Customer activation is a crucial stage of the customer journey that is often overlooked. Failing to address customer activation could eventually lead to an unsustainable business.

How to Connect to a Salesforce Database From Python With Devart Python Connector

At first glance, integrating Python with Salesforce looks simple—install a library, connect to an API, and start querying data. But the reality is far more complex. Salesforce’s API structure presents challenges that aren’t immediately obvious.

Introducing the New dotConnect Release With EF Core 9 and .NET 9 Support

The Devart team is happy to unveil the latest update to its dotConnect product line, which features support for EF Core 9, full.NET 9 compatibility, and a range of other enhancements. Key improvements in this release include: dotConnect stands out by providing robust data connectivity solutions built on the ADO.NET architecture and a comprehensive development framework with innovative technologies.

Reflecting on 2024: Squadcast's Journey of Excellence Across G2 Reports

2024 has been a year of remarkable milestones for Squadcast—a journey defined by innovation, recognition, and a steadfast commitment to helping teams ensure reliability at scale. Our mission has always been clear: to deliver a unified platform that seamlessly integrates On-Call Management and Incident Response, empowering teams to boost service reliability and productivity—all without the burden of context switching.

Zendesk: Transforming Customer Support with Seamless Integration and Automation

The increasing competition in online web development, marketing, and eCommerce has put support at the front row hence every thriving business has customer support as a core team in their operations. One such application is Zendesk which is amongst the best in customer service software, but does it keep its word, let us assess in an evaluation of Zendesk where we assess its features, pricing, benefits, shortcomings, and value for web providers.

7 Best Network Monitoring Software and Tools

Knowing what’s happening in your network infrastructure is essential so you can stay on top of issues before they affect users. With the right network monitoring tools, you can track, analyze, and optimize your network’s health and performance and get real-time visibility into traffic, device conditions, and overall infrastructure performance. This post will explore the seven best network monitoring tools and guide you through the nitty-gritty of network performance monitoring.

The Log Monitoring Guide for Sweet Insights

Logs are more than just records. With proper log monitoring, they become the honey that sweetens observability. Observability is your ability to understand and optimize your system’s behavior. Turning raw logs into actionable insights requires the right tools, practices, and insights. This blog post is a guide on log monitoring key concepts and best practices for sweetening your observability.