The adoption of AIOps monitoring technologies has been somewhat slower in EUC than many other areas of IT. The legacy VDI and DaaS vendor tools set expectations low for many. It is still relatively common for us to come across potential customers who are using legacy tools and manually exporting 6 months of data into an excel spreadsheet to try and work out average and peak usage of resources such as CPU to then manually calculate alert thresholds.

Most SREs and IT Ops manage Java applications without source code access or communication with AppDev teams. When applications have performance issues those SREs or IT Ops teams deploying and maintaining the infrastructure often have to prove that it is the application at fault and supply information to the app supplier which provides evidence of the issue.