Operations | Monitoring | ITSM | DevOps | Cloud

Managed Service Providers (MSPs) are on the hook to deliver reliable, performant, and secure services to their customers. Production issues or security incidents can threaten SLAs, customer contracts, and ultimately business reputations. To state the obvious, MSPs need to understand what is going on in their environment so they can effectively identify and diagnose production issues before they impact customers. This is the idea behind “observability.”

If you aren’t frightened enough this Halloween, spend some time reading these tales of glitchy horror! Then, save your company from becoming a ghost story with Anodot’s anomaly detection and keep your platforms running smoothly.

Lights, Cameras, CHAOSSEARCH Yesterday, Thomas and I had the opportunity to sit down with AM and Nicki from the AWS Twitch series, Build with AM & Nicki. If you’re unfamiliar with the series, it’s definitely a must watch for all things AWS, with a high focus on the different services you can leverage to build products or applications for your business.

Docker containers are an amazing invention that simplified the lives of many IT departments. Container images are lightweight, easily standardizable, and highly secure. Docker is the technology of choice when you need to run several different (and possibly newer) applications on the same servers.

The telecom industry has always seemed to navigate well through tech changes. As the industry has evolved, it’s managed to transform from landline to mobile carriers, then from voice calls to messaging and data-centric networks. In many developed markets telcos are creating ecosystems for the data-driven economy. The next frontier is shaping up to be one driven by machine learning (ML) and artificial intelligence (AI).

In a recent post, we talked about AWS CloudTrail and saw how CloudTrail can capture histories of every API call made to any resource or service in an AWS account. These event logs can be invaluable for auditing, compliance, and governance. We also saw where CloudTrail logs are saved and how they are structured. Enabling a CloudTrail in your AWS account is only half the task.