Operations | Monitoring | ITSM | DevOps | Cloud

October is the month of spooky scares, so it makes sense that National Cybersecurity Awareness Month is also recognized at this time—after all, what’s more scary than, for example, having someone phish for your personal information and using said info to ruin your credit or losing your password to hackers so they have access to your bank account?

As digital transformation continues to be central to an organization’s growth mandate, it’s critical to ensure that customer-facing, revenue-generating, mission-critical applications are operationally reliable and secure. That’s where Sumo Logic comes in—for almost 10 years, we have been providing a Continuous Intelligence platform for DevSecOps that’s utilized by over 2000+ customers in almost every vertical.

It’s been said hundreds of times: in the digital era, customers tolerate no downtime. IT operations teams must keep systems running 24x7x365, as the price of downtime is steep. According to Gartner, in 2014, organizations lost $5,600 per minute of downtime, which worked out to well over $300,000 per hour. Today, it’s likely higher, as organizations increasingly rely on technology to power revenue-generating business services.

Since the beginning, we’ve wanted to make it faster, easier, and even a joy to respond to incidents. We’ve had the typical components of incident response for a while, but orchestrating them together was a manual task by our users. Today we’re marrying together all the features already available in our incident response tool into our newest release: Runbooks.

In any platform of sufficient complexity, multiple anomalies are likely to occur. For many organizations, NOC operators triage multiple anomalies based on their severity. There are internal, non-customer-facing issues that might affect only a small part of your workforce and one-time issues that affect only a small number of customers. Both of the issues get ticketed and sent to low-level support.

Tradeoffs are hard. Think about the time when you had to choose between two equally compelling options - (a) addressing technical debt or (b) pushing out that long-awaited feature release, and risk breaking production. Or when your team couldn’t agree on where to draw the line on improving request latency versus shipping a major new update.

Digital transformation is not just a buzzword. It’s real, it’s happening and there is no escaping it. IT teams strive to propel their businesses towards growth and innovation. That’s why 2019 is all about transformative projects in tech: CIOs are planning to increase their investments in cloud technology (67 per cent), AI and machine learning (54 per cent), and emerging tech vendors (41 per cent).