Emergency callouts are some of the most important notifications a user can receive. With the optional ‘Emergency Callout’ add-on, the capability to reliably alert and notify large numbers of employees can become part of your Enterprise Alert installation. These callouts can tell users about dangerous situations such as inclement weather, fires in the building, or even security issues like active shooter in the building. It is imperative that users receive these notifications.

Most technical incident response plans typically account for stakeholder communications—for both internal teams and external customers. But at PagerDuty, what we’ve learned from our customers is that there’s still a painful and expensive gap in alignment between IT and business teams. To close that gap, we need to focus on what incident response means for business teams.

Are you a practitioner looking to attend the speaking sessions at PagerDuty Summit 2019 and want to get into the weeds with the PagerDuty developer community? This year, the PagerDuty Community Team is drumming up many special activities that puts users at the front lines of real-time operations.