Operations | Monitoring | ITSM | DevOps | Cloud

Modern applications offer more and more features, and the infrastructure needed to run them becomes increasingly complex. The need for Application Performance Monitoring (APM) and Network Performance Monitoring (NPM) tools like PagerDuty is obvious, as the cost of downtime can be exorbitant for a business of any scope. Thus, every business needs to use Pager Duty or one of its alternatives that alerts the Ops team should anything go awry.

LogicMonitor is pleased to announce enhancements to our Slack integration. The new integration is now bidirectional, allowing users to acknowledge and SDT alerts from their Slack workspace. LogicMonitor accounts come pre-configured to integrate with Slack. The integration enables LogicMonitor to create Slack Channel Notifications based on LogicMonitor alerts.

Check out the latest StatusHub updates and features, including StatusGator integration, news about new control panel development and more for the last two months.

As many recent studies show (like this one from Mckinsey) , self-service in B2B products is a growing trend. Today’s enterprise users expect the same seamless and simple experience they’ve learned to love as consumers. This works well for many simple tasks. But when it comes to more complex actions that require working with ‘under the hood’ technical features, things haven’t changed much since the early days of enterprise technology.

In 2020, your company is no longer digital-first, you’re very likely digital-only. To your customers, the digital experience is the only experience, and if it isn’t satisfactory they’re going to move on. That puts an increasing amount of pressure on customer service teams.

We are excited to announce PagerDuty’s flexible, one-touch integration with Zoom Video Communications. The integration gives users the ability to create Zoom meetings directly within PagerDuty so teams can instantly assemble face-to-face, share incident details in real time, and orchestrate comprehensive incident response.

I have a beef with companies that don’t expose nearly everything their product can do with an API. I get anxious wondering, “why can I only do some of the things via the API? How is this sausage made?” Sure, there are plenty of examples of endpoints that shouldn’t be exposed, such as changing passwords probably should be kept private. Regardless, there are tons of examples of products that I can type in a field in the UI, but that field isn’t available in the API.

Connecting Sentry and PagerDuty is a great way to make sure important issues don’t get stuck in backlog purgatory. But sometimes there’s a drop-everything critical issue that can’t wait for a sprint planning meeting. That’s why we’re extending our PagerDuty integration to support Metric Alerts.