We’re pretty sure using a real incident to test a new response process is not the best idea. So, how do you test your process ahead of time? In this video, FireHydrant CEO, Robert Ross, shared how our customers leverage best practices to break, mitigate, resolve, and fireproof incident processes.
Just in case you haven’t heard, last week Microsoft experienced a huge outage that prevented users from accessing its Office 365 cloud-based subscription service which serves 200 million active monthly users. This latest outage was the third in ten days, causing the company to receive a deluge of customer complaints about a 'something went wrong' message that popped up when they tried to access their accounts.
Our October update brings the long-awaited mute-overwrite on iPhone (‘critical alerts’). We also introduce an undo action for Signl acknowledgements or closures. And in the web app you can now batch-ack and close to multiple Signls at once. All new features are introduced below – enjoy.
Handover procedures in operations and maintenance are a key element of business continuity. As work in this field is usually organized in shifts, it is essential to keep track of any critical incidents, machine breakdowns, job ownership, completion, issues that are still open or unresolved and other related items. Such knowledge has a significant impact on a timely or even proactive response, for instance if issues re-surface.
On October 7th we released a new Enterprise Alert version, version 8.5.1. Included in this release are the following enhancements.
