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Building for the Agentic Era: Engineering Excellence at Harness | Harness Blog

As AI agents become ubiquitous across the software development lifecycle, engineering teams must do more than adopt new tools; they must redesign how they build, verify, and operate software. This post distills the vision, priorities, and best practices that guide engineering excellence at Harness. Different products sit at the heart of the Harness platform.

Before You Deploy Another Agent, Read This

Enterprise boardrooms are not debating whether to adopt agentic AI anymore. The debate has moved to a harder question: why do so many agentic deployments stall between pilot and production? ServiceNow's Enterprise AI Maturity Index 2026 puts a number to it. Most enterprises that have invested in AI tooling report that their biggest obstacle is not model quality or compute cost. It is the infrastructure that those agents are expected to operate within. The models are capable.

Why Mid-Market IT Teams Are Drowning in Tickets - And How AI Concierges Are Finally Fixing It

Every IT leader I've spoken to at a mid-market company (50-500 employees) tells me some version of the same story. Their team is good. Their tools - usually ServiceNow, Jira Service Management, or Freshservice - are solid. But the volume of inbound requests is relentless. Password resets at 9am. VPN issues at 2pm. "My Zoom isn't working" at the worst possible moment before a client call. The tickets never stop, and the IT team never has enough bandwidth to focus on the work that actually moves the business forward.

Stop Fighting Your Mouse: How I Traded "Drafting Slavery" for Real Restaurant Design

I've spent the better part of twelve years in the hospitality design trenches. If there's one truth I've brought back from the front lines, it's this: the soul of a restaurant is decided long before the chef ever steps into the kitchen. It's won or lost in your Restaurant Floor Plan.

Uptrace MCP Server: Auto-Generate Dashboards with AI in Minutes

Tired of clicking through menus to build observability dashboards? In this video I walk through how to configure the Uptrace MCP (Model Context Protocol) server and connect it to an AI assistant so your dashboards get created automatically from natural-language prompts. You'll learn how to: By the end you'll have a working setup where describing what you want to monitor is enough to get a real, shareable dashboard in Uptrace.

Ivanti Launches Agentic AI on the System of Record You Trust

Investors and enterprises are finally asking the question they'd been avoiding: which software companies will survive the AI revolution, and which will be made obsolete by it? The answer is becoming clear. Companies that serve as the system of record, the authoritative source of truth that AI itself depends on, are essential.

Diff-erent Perspectives: How Specialized LLM Personas Catch More Bugs

We’ve built a multi-LLM PR reviewer that runs on every pull request in a couple of our own repos. Two independent models look at each change in parallel, each wearing a set of “persona hats” tuned to a specific area of the codebase. They compare notes, duplicates get stripped out, and the PR author ends up with a single review comment rather than a wall of noise.