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opsmatters

How Proper Infrastructure Design Impacts Network Reliability

Apr 17, 2024 By OpsMatters In OpsMatters
In the digital age, network reliability is paramount for businesses of all sizes. A robust and dependable network infrastructure ensures seamless operations, uninterrupted communication, and efficient data transfer. However, achieving this level of reliability hinges on a well-designed infrastructure that accounts for factors like redundancy, security, and performance optimization. Proper infrastructure design plays a critical role in reducing downtime, mitigating disruptions, and ultimately improving an organization's bottom line.
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servicenow

To fix customer service in Australia, put AI to work for employees

Apr 17, 2024 By ServiceNow Blog In ServiceNow
Australian business leaders can’t seem to crack the customer experience (CX) code. According to the ServiceNow Customer Experience Intelligence Report, customer service has gotten increasingly worse over the past three years. Australians are waiting longer than ever—spending a combined 107 million hours on hold, 11% more than the previous year.
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logicmonitor

Kubernetes - From chaos to insights with AI-driven correlation of Logs and Metrics

Apr 17, 2024 By LogicMonitor In LogicMonitor
Written by John Stimmel, Principal Cloud Specialist Account Executive, LogicMonitor It’s common knowledge that Kubernetes (commonly referred to as “K8”s) container management and orchestration provide business value by enabling cloud-native agility and superior customer experiences. By their nature, the speed and agility of Kubernetes platforms come with complexity.
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bigpanda

AI-driven contextual mastery for incident response

Apr 17, 2024 By Jason Walker In BigPanda
Context is fundamental to well-run tech operations, which require an understanding of systems, services, architectures, and teams to interpret the real-time data streaming in from observability and change systems. The delivery of context is crucial for effective operations performance. And it’s a universally important skill set for tech Ops teams to master.
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Ubuntu AI | S2E5 | All about Ops: DataOps, MLOps, DevOps, AIOps

Apr 16, 2024 By Canonical In Canonical
The emergence of DevOps has changed the way enterprises handle software delivery processes, leading to faster and improved quality. After DevOps has been coined, other practices such as DataOps, MLOps, and AIOps have emerged. In the podcast, Michelle and Andreea, Data PM and AI Product Managers, respectively, will be discussing the significance of these Ops processes in streamlining and optimizing enterprise data, machine learning, and AI projects and use cases.
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ribbon

AI + PSTN = Changing the UC Landscape

Apr 16, 2024 By Greg Zweig In Ribbon
While last month’s Enterprise Connect 2024 (EC24) show seemed a bit light in terms of headline news, it did offer one high impact storyline around the integration of AI services with the PSTN. EC24 showcased the addition of AI services, including transcription and meeting minutes, to PSTN call using popular UC services (Teams, Zoom, Webex, Ring Central). While these have been in place for conference calls for almost a year, AI for one-to-one calls via the PSTN is new in 2024.
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