Operations | Monitoring | ITSM | DevOps | Cloud

Software monitoring, how does it work? “We paid for a bunch of tools but we don’t know what we should be looking at. There are tons of charts that don’t seem to mean anything!” If you talk to people about software monitoring you’ve inevitably heard something similar to this. With so many possible metrics it can feel like searching for a needle in a haystack. Even with curated dashboards there is inherent confusion about what is important.

There’s more to running a cloud service provider (CSP) business than simply offering an excellent service. Chances are, in time, you will want to grow and scale. However, for many, this is intimidating. Where do you start? How can you create sustainable profit? Even the most progressive CSPs face challenges; they haven’t just built a high-quality customer base out of thin air.

Flexera’s State of the Cloud Report 2022 pointed out that significant cloud spending is wasted, a major issue that is getting more critical as cloud costs continue to rise. In the current macroeconomic conditions, companies focus on identifying ways to reduce spending. To effectively do that, we need to understand the pricing model. We can then work towards the challenges of cost monitoring, optimization, and forecasting.

The ‘last mile’ is a term used in the logistics and telecommunications industry to characterize the obstacles businesses face trying to deliver products to customers during the very last part of their supply chain. You might have a world-class infrastructure, high-end technology, and the most sophisticated processes and skilled resources, but if your product doesn’t reach the customer at the right time and place, your business suffers.