Operations | Monitoring | ITSM | DevOps | Cloud

Service Level Objectives (SLOs) are a cornerstone of modern software engineering. Defining alerts around SLOs has become standard practice, but many of the common patterns in use today miss the early signals that can tell a customer before an SLO breach has occurred.

In today’s technological landscape, mobile applications are on the rise, boosting efficiency, portability and accessibility in daily life, across a spectrum of industries, from financial services to food delivery. As mobile apps become more essential, the quality of their features, performance, and user experience is critical.l.

They say what happens in Vegas stays in Vegas—but this year, we couldn’t keep the latest in cybersecurity to ourselves. Though it wasn’t our first time attending Black Hat USA (we’re no strangers to the neon lights and desert heat), our anticipation was high when we landed at LAS. We couldn’t wait to get to the show, connect with security professionals, learn more about where the industry is headed, and put our own solutions to the test.

Every system in your environment—cloud, on-prem, or hybrid—generates log files. They capture everything from user actions to system failures, security events, and performance issues. But with so many log types and so much raw data, it’s easy to get buried in noise and miss what matters.

Data is more than a record of what happened—it shapes what happens next. Across industries, connected devices continuously stream time-stamped data that reflects the current state of machines, environments, and systems. This steady flow gives organizations a live view of operations and the ability to catch issues early, adjust quickly, and operate more efficiently. However, capturing data alone does not create value.

In December 2024 we launched Scribe to help responders never miss a detail from their incident calls. By automatically transcribing calls and highlighting key information, Scribe eliminates manual note-taking, reduces time spent getting up to speed, and preserves valuable context for post-incident analysis. The feature quickly gained popularity among our customers, but with success came an influx of requests for bug fixes, extra functionality, and wider call platform support.