Operations | Monitoring | ITSM | DevOps | Cloud

If you’ve worked with VMware Horizon (now Omnissa Horizon), you know it’s a common way for enterprise users to connect to remote desktops. But for IT engineers and DevOps teams? It’s a whole different story. Horizon’s custom protocols and complex connection requirements make load balancing a bit tricky. With its recent sale to Omnissa, the technology hasn’t changed—but neither has the headache of managing it effectively.

In recent weeks, I’ve spoken with several Opsgenie customers who are evaluating a migration to ilert after Atlassian’s decision to phase out Opsgenie and fold its functionality into other products. Atlassian is giving Opsgenie users “two options: move to Jira Service Management for robust end-to-end incident management, or move to Compass for alerting and on-call management.” This has raised a broader question in our industry: ‍

Service management doesn't have to just be a buzzword. It can be a foundation of efficient operations where IT Service Management (ITSM) plays a crucial role in keeping businesses running smoothly. But what truly sets exceptional ITSM apart from the rest? It’s not just about having a sleek user interface — it’s about the powerful features and functionalities that operate beneath the surface, improving user satisfaction and driving operational excellence.

Debugging is rarely anyone's idea of a good time. You're cruising along, building something cool, when suddenly your code breaks and you're stuck digging through console outputs that look like they were written by a robot having an existential crisis. Enter Loguru – the Python logging library that feels like it was built for humans, not machines.

Choosing between New Relic and Datadog? Here's what you need to know: Let's break it down. If you're comparing New Relic and Datadog for observability, you might also find this guide on microservices monitoring tools helpful.

MySQL logs are basically your database's diary – they record everything happening behind the scenes. Think of them as the black box of your database operations. You've got error logs showing you when things go sideways, query logs documenting every question asked of your database, and binary logs tracking changes like they're gossip in a small town.

Nexthink has long been the leader in Digital Employee Experience (DEX) management, in large part to Nexthink Employee Engagement, a powerful way for IT to communicate timely information, fix issues collaboratively, and understand employee’ experience with technology. Its hyper-targeted campaigns to which employees actively respond, gives IT Leaders and teams the Sentiment context needed to have confidence they are addressing the technology issues employees consider important.