Platform engineering is not just a developer trend, but a practice ITOps should be paying attention to
Riya has managed IT operations at a mid-sized FinTech company for six years. She knows the infrastructure inside out: Every server, monitoring alert, and compliance requirement is owned by her team. So when Riya heard the engineering lead mention their new internal developer platform in a quarterly review, she assumed her team would be looped in eventually. This did not happen. Three months later, Riya's team was called in to investigate an outage.