Why Your IT Automation Tool Needs to Work Both Doors... Or Get Out of the Way
You read that tagline correctly, and if you work in IT, you know that it’s true. Even in a time when vendors insist that more tools automatically equate to a more unified digital environment, IT automation tools handle a sliver of what IT actually needs. They focus on either user-driven requests or machine-generated incidents... but not both. That lack of cross-functionality is unacceptable when business success hinges on speed, scale, and seamless experience.