Operations | Monitoring | ITSM | DevOps | Cloud

Improve Your Logging Efforts by Leveraging Your Search History

When talking about log management, search history is overlooked more often than not. Past searches can be used as part of log analysis and forensic analysis, but the main issue with this data is the speed of search which gets compromised as data volume gets greater. We will discuss some ways to get the best out of your saved searches and to speed up the search process.

9 essential UEM capabilities that empower your IT administration

Unified endpoint management (UEM) is an IT best practice and strategy for securing and controlling desktop computers, laptops, smartphones, and tablets in a connected, secure manner from a single console. It’s increasingly important for enterprises today because of the prevalence of corporate-owned, personally-enabled (COPE) devices, and bring your own devices (BYOD) policies.

Unpatched zero-day vulnerability in Internet Explorer exploited in the wild

Barely a week after Patch Tuesday, internet security company Qihoo 360 has discovered yet another vulnerability in Internet Explorer (IE), this time due to a remote code execution vulnerability in the jscript.dll scripting engine. The vulnerability, identified as CVE-2020-0674, is considered Critical for IE 11, and Moderate for IE 9 and IE 10.

IT change management in ServiceDesk Plus

Learn how you can streamline your #changemanagement process with ServiceDesk Plus - http://bit.ly/36x86Gw. Leverage various automations like change workflows, automatic approvals, notifications, and more to improve your change process. Plan, track, and implement your changes in one place to minimize disruptions and maximize efficiency.

Setting the Cornerstone of a Successful ITSM Practice [Webinar]

One of the key challenges that most IT service desks face is transitioning ITSM best practices from the drawing board to daily practice. And seldom do teams realize that this hurdle can be handled effectively by leveraging the capabilities offered by #ITSM tools like ServiceDesk Plus. This session is a blend of the recommended industry best practices and ManageEngine's 15 years of ITSM experience, all aimed at helping service desk teams implement best practices in their day-to-day #ITSMprocesses. 

Introducing ServiceDesk Plus MSP 10.5: The all-in-one MSP Business Software

The latest update to #ServiceDeskPlusMSP brings a refreshing new UI and exciting new features empowering your #servicedesk with capabilities that will help you take your business to the next level, and provide an enhanced service experience to your customers.

December 2019 Outage Report

December was a busy month with systems we don’t normally see experiencing server downtime. Our first story, in particular, is an excellent example of how complicated monitoring can get as infrastructure grows. We saw every level get hit, from the government to big-name players, with ransomware being one of the major thorns in our collective sides. But we also bring you the heartwarming tale of the little Minecraft Server that could.

A Rubyist's Introduction to Character Encoding, Unicode and UTF-8

Have you ever dealt with a unicode bug? Where plain text — the substance you work with all day — can no longer be trusted? It can be disorienting to say the least! This article will help prepare you so that the next time that happens you’ll be able to spend less time hyperventilating and more time troubleshooting.

How Grafana Enterprise Helped 84.51° Centralize Its Metrics and Tell a Holistic Story

84.51°, the data analytics and marketing company owned by The Kroger Company, found out it needed centralized metrics the hard way. When Erin O’Brien was brought into the company in the spring of 2019 as a Lead Service Manager, she was tasked with evaluating and seeking ways to continuously improve how the Technology and Product teams worked together.