Operations | Monitoring | ITSM | DevOps | Cloud

Configuration items (CIs) in the configuration management database (CMDB) stores information regarding the relationships among its assets. IT configuration management is becoming increasingly critical in order to maintain service levels and keep all hardware and software performing at peak levels. In order to maintain those levels, there are a few things to understand about the CMDB, how those CIs are connected, and how their relationships can be used to improve technology services.

Do more with the same. That’s a phrase many of us hear in our careers when there is an expectation for higher output with no increase in resources or budget. One way many organizations achieve this is by leveraging the functionality of their IT Service Management (ITSM) solution to automate workflows and build more efficient business processes throughout all departments, not just IT. This is often referred to as Enterprise Service Management, or ESM.

How would your daily life be impacted if you had a bird’s-eye view of your operations, their dependencies, and the ability to spot indicators that an incident or outage was likely to happen? What would it mean for your business if you were given minutes or hours to get ahead of disruptions instead of reacting to a surprise? For most organizations, enabling proactive incident response translates directly to dollars saved, brand reputation protected, and less burnout within response teams.

If you follow our very own @HLENKE, you might have seen his recent tweet. Availability and responsiveness are key topics for every SaaS platform. They also happen to be multi-level, complex topics that often span different technology stacks and can be tackled with a variety of approaches. Hannes' tweet actually gives us the perfect segue into a blog post about how our engineering team currently monitors Checkly.

Practicing observability isn’t just about tools. It also means improving how you work together and how you share lessons across the team. Learning from each other helps everyone on your team become better engineers that can create amazing experiences with code, or that make code work at incredible scale (or both!). Writing software and operating it in production is—and must be—a team sport.